Question 1

Are you an insured business and do you guarantee your work?

Accepted Answer

Yes, we are a fully insured business and can provide any customer with our insurance details. We also guarantee our work, we're so confident of our workmanship and quality that we guarantee any NEW project for 7 years! Any repair work for 24 months!

Question 2

What questions do customers commonly ask and how would you answer them?

Accepted Answer

How do you quote - We as a business have overhead costs that we need to cover and that's our hourly rate. We base all of our quotes off of it. $70 + GST.

Question 3

What makes you the most reliable and trustworthy person for the job?

Accepted Answer

We want to be doing the work as much as you want us to be so we'll always be there when we say and we'll let you know if we're running late or can't make it. We're naturally honest people, we've been working inside people homes for decades and it's our reputation on the line.

Question 4

Why should a customer hire you over another service provider?

Accepted Answer

Our reputation speaks for itself, we pride ourselves on quality workmanship, great quality finishes and attention to detail. With so many happy, returning clients, we think we're doing something right.  We won't leave the job until we're satisfied that you are.

Question 5

What are the typical things that you need to know before you can provide a quote to a customer?

Accepted Answer

Details of the job at hand - No such thing as too many details. Finishes and materials - Making decisions on materials to be used and finishes before asking our opinion will save you time and money.  Where the job is located - Driving 10 minutes compared to an hour and a half makes a big difference.

Question 6

How can a customer save money before you start the work? Please give 3 tips

Accepted Answer

There's no such thing as a free quote - All time spent looking at a job and preparing a quote is added to your quote so you're paying for it eventually, save money by not insisting someone needs to come out to look at your job as the tradesperson will determine that as they have all the experience.

Question 7

What makes your pricing competitive?

Accepted Answer

Handyman of Melbourne prides itself on being competitively priced, we're fortunate that we don't have a lot of overhead costs and therefor don't have to charge as much so we can pass the savings onto you!

Question 8

How do you normally charge for your service?

Accepted Answer

Unlike most business', we charge by the hour and how long we think the job will take. So on those big renovations that add great value to your home, you won't be paying a fortune for it and you pocket the savings!

Question 9

Is there a particular aspect of your trade or industry that you specialise in?

Accepted Answer

There's no particular aspect, that's why we're in the Handyman industry. We specialise in any trade, any job, big or small, we've got it covered.

Question 10

What experience, skills, qualifications or training do you have to make you the right person for the job?

Accepted Answer

We have qualified Cabinet Makers and Carpenters on hand with 20 years of experience in all different trades to carry out any job you require doing no matter how big or small.

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