Question 1

Are you an insured business and do you guarantee your work?

Accepted Answer

Yes we are fully insured, licensed construction supervisor and we have a guarantee to beat any like for like quote , call us last.

Question 2

How did you decide to get into your line of work?

Accepted Answer

We looks at how poor other companies treated us and thought wow that’s ridiculous and we can make a difference .

Question 3

Do you have a favourite customer story you would like to share?

Accepted Answer

Lovely lady had lost her husband who liked to collect things ....... 16 x 6cubic metre skips and several truck loads later she felt in charge of her life again , big job with a great outcome ...... friend for life , we meet the best people every day.

Question 4

What do you like most about your job?

Accepted Answer

Customer satisfaction, doing a good job, repeat customers everyday , referrals from previous customers, people we meet, elderly people who understand we work hard like they did.

Question 5

What questions should a customer ask to hire the right service professional?

Accepted Answer

Do all your skips have doors? Are you gst registered? How do you dispose of your waste? DO YOU ADVERTISE YOUR PRICE STRUCTURE/?

Question 6

What questions do customers commonly ask and how would you answer them?

Accepted Answer

How much ? It depends on the skip size or volume of waste. When can you deliver? When would you like it

Question 7

What makes you the most reliable and trustworthy person for the job?

Accepted Answer

Our fleet of 4 modern trucks and certified fully engineered skips all with access doors as well as our commitment to customer service and safety make us the best in Adelaide.

Question 8

Why should a customer hire you over another service provider?

Accepted Answer

Professional ,uniformed ,punctual,reliable, no hidden charges, all our skips have doors or we can load our truck for you, call us last we will beat any genuine quote.

Question 9

What are the typical things that you need to know before you can provide a quote to a customer?

Accepted Answer

What is to be removed, if there is any concrete brick, soil , sand etc, volume in metric cubic metres and access,

Question 10

How can a customer save money before you start the work? Please give 3 tips

Accepted Answer

If customers get all the waste together in one or two spots near a point of access for the skip or truck. Make a cup of tea.

Question 11

Are there any special offers you would like to offer to Oneflare customers?

Accepted Answer

Free Matress removal with full truck loads, $5 discount on skip hire if they mention the offer,other discounts throughout the year.

Question 12

What makes your pricing competitive?

Accepted Answer

Low over heads, accuracy , professionalism , 30 years experience in quoting as well caring about what we do and our customers, customer care is number 1.

Question 13

How do you normally charge for your service?

Accepted Answer

We can quote on site, over the phone estimate ( not as accurate as a site visit) or with phone photos, we are always competitive.

Question 14

Is there a particular aspect of your trade or industry that you specialise in?

Accepted Answer

We specialise in larger jobs, deceased estates, moving house , holders etc we do it all without judgment, we are engaged by state government departments and aged care facilities.

Question 15

What experience, skills, qualifications or training do you have to make you the right person for the job?

Accepted Answer

We have purpose built skips,trucks, tippers and commercial premises fully equipped to make your life easy, fully insured and capable.

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