Question 1

Are you an insured business and do you guarantee your work?

Accepted Answer

Yes we are an insured business and we do guarantee our work. If you are not happy with the quality of our cleaning we will redo it.

Question 2

What do you like most about your job?

Accepted Answer

We get a high level of job satisfaction from making an office clean. We enjoy the look on our customer's faces when they are happy with what we have done. And most of all we enjoy becoming a small member of the office team.

Question 3

What questions should a customer ask to hire the right service professional?

Accepted Answer

Meet with the people first, check their insurance is current and only pay if you are happy with the quality of the service and the reliabilty of the provider.

Question 4

What questions do customers commonly ask and how would you answer them?

Accepted Answer

Since cleaning is a time based task, the most common question is understandably "how long will the work take?" The answer is that since every site is a little different,the time taken can be variable. We are happy to work to either a time budget or job completion.

Question 5

What makes you the most reliable and trustworthy person for the job?

Accepted Answer

We fully understand that the client needs to feel comfortable to have an unknown person come into their premises.. That is why we prefer to meet the potential customer in person before doing any work. It gives us both an opportunity to get to know each other and understand any particular requirement

Question 6

Why should a customer hire you over another service provider?

Accepted Answer

We are local, we care, we are respectful of our clients' office and staff. And always very happy to help our clients. Oh and good value too!

Question 7

What are the typical things that you need to know before you can provide a quote to a customer?

Accepted Answer

Our quotes or estimates are largely based upon our experience of the time taken elsewhere. So a good place to start is with the number of each type of room, such as total square metres ,number of bathrooms, wc's, kitchen, individual work areas or offices. Any particular risks or challenges.

Question 8

How can a customer save money before you start the work? Please give 3 tips

Accepted Answer

Adopting a clean desk policy, even if only for the time prior to the cleaning visit as it minimises the possibility of a misplaced document. Dirty cups and dishes placed in dishwasher and try to keep floors reasonably clear.

Question 9

What makes your pricing competitive?

Accepted Answer

We appreciate the difference between cost and price. The cost of having poor service is a level of upset which can be inconvenient at best and expensive to redo. The value of getting a reasonable job done is that you will be happy and probably use the service again.

Question 10

How do you normally charge for your service?

Accepted Answer

We will come to your office and compile a schedule of services which we will then quote you for. Cleaning is typically a time based service so we pay particular attention to how and when you would like the services provided.

Question 11

Is there a particular aspect of your trade or industry that you specialise in?

Accepted Answer

We are very keen to develop a clientele of happy regular clients so the aspect of our work that we enjoy the most is becoming a dependable member of the business’s  team.

Question 12

What experience, skills, qualifications or training do you have to make you the right person for the job?

Accepted Answer

Having worked for several cleaning contractors over the years,I have always been disappointed with the lack of time spent and completely unsurprised at the number of upset clients who either complain or mainly cancel.

Hai Office Clean

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