Question 1

Are you an insured business and do you guarantee your work?

Accepted Answer

Yes we are fully insured Each cleaning-visit is backed by our 100% clean guarantee. We guarantee to clean your carpets, upholstrey, home, to your complete satisfaction or we will return and re-clean at no cost. Contact us in seven days  if you feel any area needs additional attention.

Question 2

How did you decide to get into your line of work?

Accepted Answer

My father started up his own carpets cleaning business in Adelaide when we came to Australia so I decided to join him! I then went into Confectionery manufacturing  and enjoyed doing that for sometime, but  decided to move up to Gold Coast and start carpet cleaning again with my kilt on.

Question 3

Do you have a favourite customer story you would like to share?

Accepted Answer

I did a quote for a nice lady in Labrador as I entered her home, I shook her hand and patted her dog Bobby, I started to write out the quote when I felt something go up my Kilt and to my surprise there was Bobby having a wee look, now only Bobby knows what's under a Scotsman's  Kilt!

Question 4

What do you like most about your job?

Accepted Answer

We enjoy meeting our new and existing customers and we always put a smile on their face when they see the terrific job we have done for them! of course the wearing of the kilt always starts of a good conversation and a few raised eyebrows and comments from the neighbours,but it is all in good fun!

Question 5

What questions do customers commonly ask and how would you answer them?

Accepted Answer

Do you wear you a Kilt when your cleaning? Yes we love wearing our kilts while we clean.                    What is worn under your Kilt? I'm sorry we can not tell you as we have all signed the Official Secrets Act.

Question 6

What makes you the most reliable and trustworthy person for the job?

Accepted Answer

Guys In Kilts are always on time and All our customers receive a text 15 minutes before we arrive at your home

Question 7

Why should a customer hire you over another service provider?

Accepted Answer

At Guys in kilts we offer the best customer service unheard of in this Industry we just don't guarantee the carpet and upholstery cleaning we also guarantee that our professional kilt wearing technicians are polite, courteous, thoughtful and will be able to answer any questions you have.

Question 8

What are the typical things that you need to know before you can provide a quote to a customer?

Accepted Answer

If they have dog/cat pee stains on the carpet that will need a special treatment from our Kilties to remove urine salts.If you can tell us about any other stains you have on the carpet that would be great!

Question 9

Are there any special offers you would like to offer to Oneflare customers?

Accepted Answer

With every clean Oneflare customers will receive a free Lifetime bottle of our own Spotbuster! to help maintain your carpets in between cleans!

Question 10

What makes your pricing competitive?

Accepted Answer

We may not be the cheapest carpet and bond cleaners around but what we do offer you is this: The Kilties will arrive on time. Quality Workmanship! We will not leave your home until you are 100% satisfied with cleaning we have done for you.

Question 11

How do you normally charge for your service?

Accepted Answer

At Guys In Kilts we always quote per room and if it's a lounge suite, dining chairs, Motorhome, then we quote per seat.

Question 12

Is there a particular aspect of your trade or industry that you specialise in?

Accepted Answer

We specialise in carpet cleaning , lounge suite cleaning,bond cleaning,dining chairs, mattresses and we also clean motorhomes and motor car interiors.

Question 13

What experience, skills, qualifications or training do you have to make you the right person for the job?

Accepted Answer

Guys In Kilts was established on ten years of industry experience and are specialists in all facets of carpet cleaning  and upholstery cleaning offering an exceptional high standard of customer service.

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