Question 1

Are you an insured business and do you guarantee your work?

Accepted Answer

Roofs Plus Gutters has GIO business insurance and we are a QBCC member and every job over $3,300 is registered and comes with Home Warranty Insurance and 10 yr trade guarantee

Question 2

What do you like most about your job?

Accepted Answer

I enjoy meeting potential customers and discussing their needs and wants with them and using my knowledge to help with a great outcome .

Question 3

What questions should a customer ask to hire the right service professional?

Accepted Answer

If the roofing company is QBCC registered for starters and is fully insured plus what safety measures will be implemented at my home .

Question 4

What makes you the most reliable and trustworthy person for the job?

Accepted Answer

I personally have spent years learning my trade hands on and am a fully qualified roof plumber not just someone who hires anybody to do jobs just for the profit only we take total pride in our work at roofs plus gutters .

Question 5

Why should a customer hire you over another service provider?

Accepted Answer

Family run business with years of trade experience and the peace of mind that the person you are contacting is not desk bound . As the owner I am still a hands on person and am the tradesman that is with you the whole way from appointment to job finish .

Question 6

What are the typical things that you need to know before you can provide a quote to a customer?

Accepted Answer

Type of roof or guttering required zincalume or colorbond and site accessibility , and height of the job and their overall wants for the outcome ,

Question 7

Are there any special offers you would like to offer to Oneflare customers?

Accepted Answer

With any metal re-roof or tile restoration jobs  we offer up to $10m off re-guttering the home at the same time and also 1 free Whirley bird installed is offered or $150 off total price deducted if not applicable .

Question 8

What makes your pricing competitive?

Accepted Answer

Because we are a small family business we have lower overheads than the bigger companies who pay for mass advertising and need to charge high prices. Bigger businesses hire telemarketers who have no idea and salespeople to aggressively pursue profit for shareholders .

Question 9

How do you normally charge for your service?

Accepted Answer

There is no charge for an appraisal , quote or just advise . We over the years have found our place in the marketplace and we know that we can offer reasonable prices for top quality work never compromised . All jobs are so different and no two jobs are usually ever the same so pricing jobs is very individual .

Question 10

Is there a particular aspect of your trade or industry that you specialise in?

Accepted Answer

Specialists in metal re roofing , guttering , tile roof restorations , down pipes and leaf systems . We also specialise in wall cladding ,fascia and eaves.

Question 11

What experience, skills, qualifications or training do you have to make you the right person for the job?

Accepted Answer

As a 15 yr old I started my journey in the metal industry with a sheet metal worker apprenticeship . I then did my second apprenticeship as a panel beater / spray painter . After years of working in both industries I turned my hand to carpentry / shopfitting then roofing which is a combo of both .

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