Question 1

Are you an insured business and do you guarantee your work?

Accepted Answer

All our Grey Army members have their own insurances, they are contracted to complete the work and they would guarantee this

Question 2

How did you decide to get into your line of work?

Accepted Answer

We love providing a service to clients and it's lovely to now work for whole families, grand parents that recommend our services to their children. Our average age is 50 and it's lovely for us to provide clients with grey army members of all ages that are honest, trustworthy and gave good integrity

Question 3

Do you have a favourite customer story you would like to share?

Accepted Answer

We have over 180,000 current customers in just Victoria, there are way too many favourite events that it is too hard to choose one

Question 4

What do you like most about your job?

Accepted Answer

Grey Army provide a service to a lot of clients, we assist with maintaining homes for all age groups. We have a lot of clients that use us for all their requirements, not just a once off

Question 5

What questions should a customer ask to hire the right service professional?

Accepted Answer

What experience do your Grey Army members have. Have you got a port folio of other similar work that you have completed

Question 6

What questions do customers commonly ask and how would you answer them?

Accepted Answer

Are your men trustworthy. Yes they all have current police checks, they are known by us. We conduct customer follow up calls to make sure you have been happy with the service and we offer free written quotes

Question 7

What makes you the most reliable and trustworthy person for the job?

Accepted Answer

We have a head office that if you have any concerns you can talk to them. All our Grey Army members are checked before they start with us

Question 8

Why should a customer hire you over another service provider?

Accepted Answer

All our Grey Army Members are backed by our head office, one call to 13 11 98, provide your details and we will put you in touch with a local tradie  in your area

Question 9

What are the typical things that you need to know before you can provide a quote to a customer?

Accepted Answer

We require your name, address and contact phone number, and a brief description of what you are looking for. We then put you in touch with a local grey army member

Question 10

How can a customer save money before you start the work? Please give 3 tips

Accepted Answer

Do a lot of research with different brands, know your budget, know what you actually want and make sure you know your local council requirements

Question 11

Are there any special offers you would like to offer to Oneflare customers?

Accepted Answer

As One Flare is new to us, at this time the answer would be no we don't provide special offers

Question 12

What makes your pricing competitive?

Accepted Answer

The price should never be about obtaining the cheapest quote, it's about a price that is provided to you which is fair and reasonable

Question 13

How do you normally charge for your service?

Accepted Answer

We charge you for the total job in a written quotation . We don't quote hourly rates, as this can really be a trap that clients don't realise, with us you know what the price is up front.

Question 14

Is there a particular aspect of your trade or industry that you specialise in?

Accepted Answer

We specialise in all types of tradies that is required to assist you with all  your home & property maintenance needs

Question 15

What experience, skills, qualifications or training do you have to make you the right person for the job?

Accepted Answer

Grey Army have been established since 1996, we conduct customer calls to follow up with the experience that clients have had. We have a lot of Grey Army Members that have been apart of our team for well over 15 years.

Grey Army Pty Ltd

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