Question 1

Are you an insured business and do you guarantee your work?

Accepted Answer

We are legally required to have professional indemnity insurance in order that the Law society issues us with our Practicing Certificates. The quality of our work is regulated by the Legal Profession Act

Question 2

How did you decide to get into your line of work?

Accepted Answer

I Enjoy working with people and I have Professional qualifications in Education, Psychology and Law. I was a successful school teacher, school counsellor, and university lecturer. I then completed a Master of Law and Legal Practice (in commercial law) and hear I am a notary public

Question 3

Do you have a favourite customer story you would like to share?

Accepted Answer

We had a customer who wanted to challenge a Binding Financial Agreement. The agreement seemed to be water tight. After detailed forensic analysis we discovered that the pages of the original copy didn't have the same number of staple holes. Proving that some original pages had been replaced

Question 4

What do you like most about your job?

Accepted Answer

At GP Legal we enjoy the challenge of quickly devising simple strategies to solve complex problems. This way our clients are guaranteed to always get value for their hard earned cash. We are very good at taking people who have never bought a property before through the process step by step so that there are no surprises.

Question 5

What questions should a customer ask to hire the right service professional?

Accepted Answer

Ask us, "Have you done this work before and how much will it cost and how long will it take?"

Question 6

What questions do customers commonly ask and how would you answer them?

Accepted Answer

Q1. Do I need to to come to your office to give you my instructions? A1. No Talk to me by telephone or send me an email Q2. Can I see you early in the morning or in the evening? A2. Yes Q3. How much will it cost? A3. I will tell you after you give me your instructions and before we start the job Q4. Can I pay as the work is done rather than have a big bill at the end? A4. Yes

Question 7

What makes you the most reliable and trustworthy person for the job?

Accepted Answer

1. I or my team don't tell you what you want to hear. We tell you what you need to hear to solve your problem 2. We provide you with rugged independent legal advice. 3. If there are better solutions for your problem that don't require legal services we steer you in that direction. 4. If it is buying or selling property we do it with a minimum of fuss

Question 8

Why should a customer hire you over another service provider?

Accepted Answer

1. We only take on work we know we can do well 2. We are university graduates with heaps of practical experience 3. Will provide you with an assessment of your legal problem for free. 4. We will negotiate our fees with you before we start work

Question 9

What are the typical things that you need to know before you can provide a quote to a customer?

Accepted Answer

The full extent of the work that needs to be done for example: (1) For buying or selling: What are you buying or selling, is there a mortgage, do you need to borrow money? (2) For Separation: How long have you been married or lived together, what do the two of you own, are there children in the relationship? (3) For Traffic offenses: What is your driving record like, what were the extenuating circumstances that led to the offense, how important is having a drivers license to you, did the police officer give you a fair hearing?

Question 10

How can a customer save money before you start the work? Please give 3 tips

Accepted Answer

1. Be ready with electronic copies of all the relevant paper work. 2. Be sure that you know what you want to achieve 3. Have list of the relevant events listed in date order from last to first

Question 11

Are there any special offers you would like to offer to Oneflare customers?

Accepted Answer

Special deal for our Oneflare customers: 1. First Half hour free consultation 2. Free Wills for conveyancing clients. 3. $350 Coupon Credit for next time 4. For conveyancing work (buying or selling your home) we will beat your best quote by 5% 5. 10% discount when you pay upfront

Question 12

What makes your pricing competitive?

Accepted Answer

We don't over service. We make sure that you understand what is involved in the work we do for you. We go out our way to make sure that we provide you with the most cost effective option.

Question 13

How do you normally charge for your service?

Accepted Answer

1. Free first Half Hour. 2. Discounts for repeat work and bundled work. For example wills for both husband and wife and revision of wills 3. A fixed price option for the job. 4. For court related matters a fixed price for each stage of the process quoted upfront. 5. For conveyancing work (buying or selling your home) we will beat your best quote by 5%.

Question 14

Is there a particular aspect of your trade or industry that you specialise in?

Accepted Answer

Each member of our team has focus areas which include, Conveyancing, Family Law, Wills and Probate, Retail and commercial leases, Environmental Law, personal injury, Motor traffic law, and Notary Public

Question 15

What experience, skills, qualifications or training do you have to make you the right person for the job?

Accepted Answer

Team of solicitors span most areas of law: Bruno Gelonesi, T.Cert, Dip Ed Stud., BA.,MA.,MLLP James Lombardo BCCJ, BCCJ(hons), JD Anne Knoke, B Ed, BA LLB Carmel Gelonesi BA LLB Tom Grover BA, LLB Moira Lang Conveyancing Para Legal

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