Question 1

Are you an insured business and do you guarantee your work?

Accepted Answer

I am not an isured business but I do guarantee my work. Previous testimonials are the best proof of my work appreciated by many customers out there. Great quality is a must for me.

Question 2

How did you decide to get into your line of work?

Accepted Answer

Lack of affordable QUALITY unique gifts that can be delivered Being a busy mum with a tight budget and a large network of family and friends, I always stressed over going out to buy a gift.

Question 3

Do you have a favourite customer story you would like to share?

Accepted Answer

Yes I do. A male customer didn't know what to get his Grandmother as he was so busy with work. He rang me wondering if it were possible to deliver the same day...lucky for him it was a local delivery. I delivered a gorgeous lilac purple ferrero rocher bouquet to his Grandmother, not only was she surprised but she had tears in her eyes and was so touched that she was surprised by  a beautiful gift for her special day! She gave me a hug and invited me in for a cuppa!

Question 4

What do you like most about your job?

Accepted Answer

The surprised look on people's faces when I hand them their gift on delivery. This makes it worth it and just drives me to do better and better. Thinking outside the square when it comes to creating a new bouquet. Always try and make them unique and stand out.

Question 5

What questions should a customer ask to hire the right service professional?

Accepted Answer

A customer should ask for Testimonials from previous customers. Should also ask if there are any hidden costs also how much experience the service professional has.

Question 6

What questions do customers commonly ask and how would you answer them?

Accepted Answer

Commonly asked questions from my customers are am I registered for GST do i deliver outside of Sydney and can I customise? Answers are , yes, no, and yes. i take on board what my customers say seriously and always try my best to cater to their needs.

Question 7

What makes you the most reliable and trustworthy person for the job?

Accepted Answer

I am an owner operator , meaning every single arrangement  is handmade by myself! It is my business and therefore will not stop until the customer is absolutely happy with the end product.

Question 8

Why should a customer hire you over another service provider?

Accepted Answer

Because I have had nothing but happy customers who praise my great quality work!

Question 9

What are the typical things that you need to know before you can provide a quote to a customer?

Accepted Answer

Whether the event is in Sydney? Number of guests or if they need centerpieces then number of tables. Usually a budget? Standard or customized order. Date of event,address of event.

Question 10

How can a customer save money before you start the work? Please give 3 tips

Accepted Answer

1. By using our special offers through social networks we are registered with or through one flare. 2. By hiring certain items you are only going to use once for an event, instead of buying it. 3.By referring more customers to our website.

Question 11

Are there any special offers you would like to offer to Oneflare customers?

Accepted Answer

10% off your FIRST order if you order through Oneflare. You can qualify for this offer simply by mentioning Oneflare when you ring , text  or email your order even if you are ordering through our website.

Question 12

How do you normally charge for your service?

Accepted Answer

Enough to make both parties happy. I charge all materials included, my labour, petrol and toll for deliveries . I try and keep a balance where I still make a good profit and also give the customer a great deal

Question 13

Is there a particular aspect of your trade or industry that you specialise in?

Accepted Answer

My trade is still very unique and young or new to Australia in saying that I would say I sepcialise in making vision come alive through creating beautiful arrangements using chocolates and fruits!

Question 14

What experience, skills, qualifications or training do you have to make you the right person for the job?

Accepted Answer

5 years experience in creating masterpieces out of chocolates and paper. Unique crafty designs . The ability to visiualise and make something straight away out of basic materials.

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