Question 1

Are you an insured business and do you guarantee your work?

Accepted Answer

Yes, we are covered by insurance:  Professional Indemnity insurance is $5 Million;   Public Liability is $10 Million; Product Liability is $10 Million.  We give 100% money back guarantee.

Question 2

How did you decide to get into your line of work?

Accepted Answer

This is a very good question.   I work in this industry because I desire to help people reach their goals.  Thank you, Gus @ GOODSUMS. See LinkedIn profile at -  https://au.linkedin.com/in/gusgoodsums (copy and paste into browser).

Question 3

Do you have a favourite customer story you would like to share?

Accepted Answer

We have clients all around Australia and they are often surprised that they do not need to visit their accountant to complete work.  We communicate by Skype, which gives a totally new perspective to business.

Question 4

What do you like most about your job?

Accepted Answer

We can help our clients to achieve their goals.  GOODSUMS is a value creator.  If the client runs a small business, we can help to create value in the business by using right accounting systems and strategies.

Question 5

What questions should a customer ask to hire the right service professional?

Accepted Answer

Customers should inquire if the service professional is properly qualified and accredited with the appropriate body and what is their track record.

Question 6

What questions do customers commonly ask and how would you answer them?

Accepted Answer

Most common questions customers ask are: how can we reduce their tax liability, our price and how long it will take to complete the work. We always accommodate our clients.

Question 7

What makes you the most reliable and trustworthy person for the job?

Accepted Answer

Desire to serve my clients to the best of their interests. Desire to contribute to society. Years of professional experience as an accountant, financial manager and educator.

Question 8

Why should a customer hire you over another service provider?

Accepted Answer

GOODSUMS is solutions provider. We will go an extra step to create value for our clients. We are professional and efficient. We are here to create success for our clients.

Question 9

What are the typical things that you need to know before you can provide a quote to a customer?

Accepted Answer

We need to know their current situation, previous years tax returns, state of accounting file. The quote depends on the kind of work to be done.

Question 10

How can a customer save money before you start the work? Please give 3 tips

Accepted Answer

The best way to save money before meeting accountant is to prepare all required information. An excellent article was published by the Entrepreneur magazine on how to hire an accountant. Please note that it was published for the US audience, but the principles are the same everywhere. Here is the link - http://www.entrepreneur.com/article/217784

Question 11

Are there any special offers you would like to offer to Oneflare customers?

Accepted Answer

We offer a free consultation to review client's situation and books. We offer the initial email consultation, followed by a Skype session for a client based around Australia or a face-to-face meeting in our region.

Question 12

What makes your pricing competitive?

Accepted Answer

We offer a number of packages with unlimited support for a fixed monthly fee, which is what we believe our clients deserve. We want our clients to succeed.

Question 13

How do you normally charge for your service?

Accepted Answer

We have a number of service packages with fixed monthly fees. Our initial consultation is free, with no strings attached and no obligations.

Question 14

Is there a particular aspect of your trade or industry that you specialise in?

Accepted Answer

We specialise in cloud-based online accounting systems, taxation, BAS reports, bookkeeping, financial and business reporting, business valuations, budgets, business setup, company reporting.

Question 15

What experience, skills, qualifications or training do you have to make you the right person for the job?

Accepted Answer

Staff at GOODSUMS is very well qualified.  We hold masters' degree from the Sydney University of Technology and accounting qualification from the Institute of Public Accountants.  We have years of professional experience in accounting and financial management helping clients to achieve success in their business.

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