Question 1

Are you an insured business and do you guarantee your work?

Accepted Answer

Yes we are insured, and we warranty not only our parts but also all labour carried out including malware removal and repairs for up to 12 months.

Question 2

Will you require customers to share their COVID-19 vaccination status?

Accepted Answer

no

Question 3

What COVID-19 measures do you have in place?

Accepted Answer

Air cleaner is on 24 hours, Everything is Wiped down each night, our staff are kept in health checks.

Question 4

How did you decide to get into your line of work?

Accepted Answer

My father was in medicine, and in 1988 he told me that these new things called computers will rule the world, he pulled me out of high school and paid to have me taught in programming in 1988 and I went onto creating medical databases for 9 clinincs and setting up the very first Point of Sale system

Question 5

Do you have a favourite customer story you would like to share?

Accepted Answer

We have many after 32 years of service, we help all people from all walks of life and all cultures, I particularly like helping people to be protected on the internet and teach and show them how to stay safe while traversing the net.

Question 6

What do you like most about your job?

Accepted Answer

Seeing the client leave with a smile..... I love getting to know our clients and sitting and helping them and educating them to help make their lives at work or home a little easier by streamlining everything.

Question 7

What questions should a customer ask to hire the right service professional?

Accepted Answer

Are you qualified? How long have you been in the Industry? Do you have a place of business? Can you evaluate my machine first so we know what we are dealing with before I agree?

Question 8

What questions do customers commonly ask and how would you answer them?

Accepted Answer

How much? = Fixed $66 to inspect & Identify the problem . How long to fix? = 1-2 days in most cases. Where are we? = Southport.

Question 9

What makes you the most reliable and trustworthy person for the job?

Accepted Answer

Our experience in the field, our many certifications and most of all, our 32 years service in the industry looking after many clients.

Question 10

Why should a customer hire you over another service provider?

Accepted Answer

In Business for over 32 Years, Multiple Comptia Certifications as Licenced Technicians, Old school values with new school Knowledge. We have worked for Corporate companies, We now focus on small business and home users, we enjoy and value getting to know our clients and taking the frustration away.

Question 11

What are the typical things that you need to know before you can provide a quote to a customer?

Accepted Answer

Basic Idea of what happened to it, the model, the objective of the customer what they want to achieve and what sort of budget they are hoping to get it done with.

Question 12

How can a customer save money before you start the work? Please give 3 tips

Accepted Answer

We provide fixed quotes no open-ended hourly rates that can blow out or drag on. We promise to fix the machine under our quote even if it takes longer.

Question 13

Are there any special offers you would like to offer to Oneflare customers?

Accepted Answer

Not at this stage

Question 14

What makes your pricing competitive?

Accepted Answer

We do fixed quotes, no hourly rates, it helps the customer to know what price they are dealing with to get their machine fixed. We also look after pensioners, and low income earners, we turn no one away. Talk to us we can work out a budget to suit.

Question 15

How do you normally charge for your service?

Accepted Answer

We evaluate your machine or network first, find out exactly whats wrong with it then we give you a fixed price quote and all the options we believe are available to you then if you are happy with it we go ahead, if not we provide you with a list of repairs needed and you can have it back no fee.

Question 16

Is there a particular aspect of your trade or industry that you specialise in?

Accepted Answer

ACMT (Apple Certified Mac Technician), A+ Comptia Certified PC Technician. Pc and Mac Repairs, along with Cyber security and Gaming. We are also certified Network engineers. Open cabling data licence with the Australian Communication Authority.

Question 17

What experience, skills, qualifications or training do you have to make you the right person for the job?

Accepted Answer

32 yrs in service, worked for Australian Defence Force in the Dept of Intelligence and Training. Comptia A+ Technician, Network + Technician, Certified Ethical Hacker, Comptia Security + Technician. Started operating in Information Technology in 1988..

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Browse computer repair experts by suburb

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Add your review

Reviews (26)

Frequently asked questions

Are you an insured business and do you guarantee your work?

Will you require customers to share their COVID-19 vaccination status?

Unique selling points

Need an expert?

Customer

Businesses

Popular Cities

Popular Categories

About Oneflare

Download our apps

Gold Coast Pc Repairs