Question 1

How did you decide to get into your line of work?

Accepted Answer

10 years of the field experience. Love what we do to help our clients to fix their PC problems. No Job Too Big, No Job Too Hard.

Question 2

What do you like most about your job?

Accepted Answer

I like the look on customers face, when they look at the working PC and they say "Thank you very much,"

Question 3

What makes you the most reliable and trustworthy person for the job?

Accepted Answer

All the work is done within the agreement with customer. No hidden charges and fees. No fix No charge policy.

Question 4

Why should a customer hire you over another service provider?

Accepted Answer

Our service is quick and professional and we always provide backup and after sales services. We are contactable by sms, email or mobile phone for easy and fast service.

Question 5

What are the typical things that you need to know before you can provide a quote to a customer?

Accepted Answer

What is the problem? When the problem started? Have they tried to fix the problem, if so what steps they have taken? Do the PC need a backup?

Question 6

How can a customer save money before you start the work? Please give 3 tips

Accepted Answer

Provide as much information they can related to the problem. Advice our Geek if they hold a valid Pension/Student Card to be eligible for discount.

Question 7

Are there any special offers you would like to offer to Oneflare customers?

Accepted Answer

15% discount for OneFlare customers, if they make the booking via Oneflare and 20% discount for the pension card holders and the students. (conditions apply)

Question 8

What makes your pricing competitive?

Accepted Answer

We charge $60 for the first hour and then $15 every 20 mins. No call out fee. If we can't fix it, we won't charge. We won't charge to revisit if the same problem effects the PC serviced by us with in 5 days of the service.

Question 9

How do you normally charge for your service?

Accepted Answer

Our prices start from $60 per hour. Discounts are available for pension card holders and students. Our customers can pay by cash or by using their VISA, MasterCard and/or PayPal account.

Question 10

Is there a particular aspect of your trade or industry that you specialise in?

Accepted Answer

TV set up, Apple TV. High success rate at troubleshooting and solving any PC problems. Setting up new PC . Help to fix and sell old PC.

Question 11

What experience, skills, qualifications or training do you have to make you the right person for the job?

Accepted Answer

Our Geeks have over 10 years experience in computer repairing, troubleshooting, computer diagnostic, virus/malware protection. Our Geeks are well trained and are professionals in their fields.

Gold Coast Computer Geeks

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