Question 1

Are you an insured business and do you guarantee your work?

Accepted Answer

20 Million Public Liability Transit Insurance included - protects your goods in specific circumstances such as if a fire, flood, or explosion occurs, or if the removal truck is involved in an accident.

Question 2

What questions should a customer ask to hire the right service professional?

Accepted Answer

Asking lots of questions is always good. We are your professional removal service so do not hesitate to call us with all your questions. One of our friendly staff members will be able to answer all your questions to make your move an easy stress-free move.

Question 3

What questions do customers commonly ask and how would you answer them?

Accepted Answer

Customers ask us a range of questions from how to pack and be organised for their move too do we supply blankets and plastic wrap for their items, of course we do! We are happy to chat through any enquiries our customers may have and help in any way we can. Please contact our friendly staff and well give you all the information you need.

Question 4

What makes you the most reliable and trustworthy person for the job?

Accepted Answer

We use a CRM and have systems in place to avoid double booking or being late to a job. Our team of movers have been trained in-house about how to provide 'The Perfect Move'

Question 5

Why should a customer hire you over another service provider?

Accepted Answer

Dedicated Move Coordinator - your single point of communication for reference and accountability.  Wrapping and padding of all furniture and white goods in the highest quality felt furniture padding  Furniture items that PNM dismantle, we will re-assemble at destination  Wall protection barrier applied on entry hall ways, tight corners and any areas prone to damage  Floor protection barrier applied on entry hall ways and any areas prone to damage  All TV's and picture frames to be bubble wrapped and packaged in specialty boxes  All Glass tables to be bubble wrapped and padded  Heavy Duty Plastic Covers for Mattresses  Loading and unloading

Question 6

What are the typical things that you need to know before you can provide a quote to a customer?

Accepted Answer

1. If there are items that needed to be disassembled, did you want us to assemble it at the new property? Sometimes customers may not want to because they are not using the bed etc..  2. Can we park on the driveway? park on the street in front of the house? park on the street, down the road? something trickier?  3. Are there any stairs of steps? Width and how many? width? what is it made out of? glass? etc. Is it a spiral stair case?   4. Any heavy items over 120kg? eg. cabinet, piano, photocopier, pool table.  5. Any delicate items? eg. grandfather clock, picture frames, glass tables  6. Are you doing the packing or would like us to handle that?   7. What kind of access is available? eg. single or double door for front door?

Question 7

How can a customer save money before you start the work? Please give 3 tips

Accepted Answer

1. Pack their own boxes. Have them correctly labeled. 2. Move vehicles or anything that could interfere with access before we arrive. 3. Communicate well with our team to ensure there is minimal double handling.

Question 8

How do you normally charge for your service?

Accepted Answer

Hourly Rate and Fixed Rate (only available for site inspections)

Question 9

Is there a particular aspect of your trade or industry that you specialise in?

Accepted Answer

Local and Office Moves

Question 10

What experience, skills, qualifications or training do you have to make you the right person for the job?

Accepted Answer

We are a professional moving company fully equipped with custom dollies, trollies and moving equipment to ensure your belongings are well looked after. We provide in house training to our movers to ensure our customers get the best service.

GOGO Movers

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