Question 1

Are you an insured business and do you guarantee your work?

Accepted Answer

Yes. We have all relevant insurances. There is a quality of service guarantee. In most instances there is a written aggreement outlining the type and scope of work to be conpleted. If there is any dispute or concern over the satisfactory completion of any element of the job we guarantee to resolve.

Question 2

How did you decide to get into your line of work?

Accepted Answer

I decided one summer to labour on a building site. I enjoyed the work and stuck at it. I later qualified as a carpenter and decided to make this my profession.

Question 3

Do you have a favourite customer story you would like to share?

Accepted Answer

I have had great experiences in renovating Queenslanders with couples expecting first child into the home. Then getting the opportunity to go back and reconfigure the house once more to accommodate a second or third child to the family. It is great seeing the impact of a renovation making a house into a home for a growing family.

Question 4

What do you like most about your job?

Accepted Answer

The varied nature of the work. Helping someone to fix a problem or realise a vision. Meeting many and different people. The understanding that there is always scope to learn.

Question 5

What questions should a customer ask to hire the right service professional?

Accepted Answer

Are you fully licensed and have experience for this type of work?   How long do you anticipate the work taking?

Question 6

What questions do customers commonly ask and how would you answer them?

Accepted Answer

Generally the questions are related to the options available in going about the work. With our experience in renovation works we are able to look at a problem and suggest a number of different angles to approach and resolve the problem.

Question 7

What makes you the most reliable and trustworthy person for the job?

Accepted Answer

This is something a customer can gauge on meeting and discussing with us there requirements. We are open and honest in all dealings. This is simply part of our character.

Question 8

Why should a customer hire you over another service provider?

Accepted Answer

We strive to provide excelent customer service and quality workmanship. Our price is competitive. We have skills across a wide range of trades.

Question 9

What are the typical things that you need to know before you can provide a quote to a customer?

Accepted Answer

Indication of budget; style and quality of fixtures/fittings and materials to be used; timeframes and expectation of job completion dates;

Question 10

How can a customer save money before you start the work? Please give 3 tips

Accepted Answer

Have a realistic budget in mind. Spend the time to discuss fully all aspects of the work. Your expectations and ideas with the tradesman prior to commencement. Be flexible. This relates to both parties. Things may change. Ideas introduced. It's as much about the journey as the destination:)

Question 11

Are there any special offers you would like to offer to Oneflare customers?

Accepted Answer

We offer guaranteed customer satisfaction. If there is any concerns with the work or service these concerns will be addressed and resolved immediately.

Question 12

What makes your pricing competitive?

Accepted Answer

Our pricing is competitive as we are efficient in carrying out the work and the ordering of materials. We focus on the one job until completion and are flexible to take peoples needs and budget into account.

Question 13

How do you normally charge for your service?

Accepted Answer

Dependent on the size and scope of the work. A job can either be quoted with full scope of works. For smaller work we can charge by a day rate or hourly rate.

Question 14

Is there a particular aspect of your trade or industry that you specialise in?

Accepted Answer

Renovation work of anykind. With interest and expertise in timber Queenslander houses. Maintainence works. Insurance work. Opening up spaces. Bathrooms

Question 15

What experience, skills, qualifications or training do you have to make you the right person for the job?

Accepted Answer

15 years experience as a renovation carpenter. Working on all manner of projects large and small. Cert 3 in carpentry and Cert 4 in Building and Construction.

Goanna Building Services

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