Question 1

Are you an insured business and do you guarantee your work?

Accepted Answer

Fully insured against all major and minor  risk covering workers, customers and third parties.

Question 2

How did you decide to get into your line of work?

Accepted Answer

I enjoy this proffesion, I enjoy every finished job. I enjoy customer interaction. I feel happy when customer is happy with my job. My motivation  is to be a better professional and lead a team who  improve day by day.

Question 3

Do you have a favourite customer story you would like to share?

Accepted Answer

I was passing by a street and I saw a unfinished poor-quality  job, so I spoke to the builder he told me he had wasted time customer's and money. He was very disapointed and I told him you are speaking with a render professional.   After he asked me a quotation, I inspected all the job  and I gave him  the quote to fix all work. After I finished the job, the builder gave me extra  money due he was very grateful and satisfied with the job quality.

Question 4

What do you like most about your job?

Accepted Answer

I like to deliver a quality job and which means I don't have to go back to repair faulty jobs for me is a waste of time. I prefer to do it once and well done.   Job finished means Happy customer.

Question 5

What questions should a customer ask to hire the right service professional?

Accepted Answer

How many years experience I have?  Have I recently finished a job that can I provide details? Are you insured against public liability?

Question 6

What questions do customers commonly ask and how would you answer them?

Accepted Answer

1.How many people you have in your team? My team consist in Five people but I use the people depending of the job size.

Question 7

What makes you the most reliable and trustworthy person for the job?

Accepted Answer

I give two extra coats of paint over the texture colour to protect against humidity and avoid after years apperance of  black spots .    I can provide 5 years Warranty for any defect in the labour, texture colour   except  movement of the building caused  by earthquakes, or failure in foundations.

Question 8

Why should a customer hire you over another service provider?

Accepted Answer

Better quality reliable and honesty  No Job is too small or too big. Materials are included in every quote

Question 9

What are the typical things that you need to know before you can provide a quote to a customer?

Accepted Answer

When is the best time to inspect the job? Verify if walls are out of  level and if concretes are aligned with bricks  Ask customer if  the the workspace is going to be clean or Do I have to clean it?     Verify security conditions   Ask for payment conditions

Question 10

How can a customer save money before you start the work? Please give 3 tips

Accepted Answer

1. Depending of the quality of materials requested by the customer  . 2. For small jobs the customer  can save money and have peace of mind  if I provide scalfolding due you only pay for the days you use the scalfolding. 3. You can save money  if  the builder remove rubbish before I start my job.

Question 11

Are there any special offers you would like to offer to Oneflare customers?

Accepted Answer

If you hire a job over 1000 sqm I give the fence for free upto 30 sqm.

Question 12

What makes your pricing competitive?

Accepted Answer

I do not have  the lowest price in the market but my job quality and my experience is a guarantee for a well done job.   In the market you can find render with low quality and lower prices, but their job is not to last  they can't offer guarantee.

Question 13

How do you normally charge for your service?

Accepted Answer

Cement render Inside per sqm $ 18 + GST including materials. Cement render Outside per sqm $ 25 + GST including materials depending on the complexity of the design.

Question 14

Is there a particular aspect of your trade or industry that you specialise in?

Accepted Answer

The company is specialized in: Texture Colour Finishes Cement Render Acrylic Render White Settings Proyalbi Fino

Question 15

What experience, skills, qualifications or training do you have to make you the right person for the job?

Accepted Answer

30 years of experience in the construction industry I am a licensed Render No. 131545C Member of Master Building Australia Since 2000 Fully Insured means peace of mind for you!!

Gm Silvestre Cement Rendering Pty Ltd

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