Question 1

Are you an insured business and do you guarantee your work?

Accepted Answer

Yes,As a window cleaning business, it is essential to prioritize the satisfaction and peace of mind of our valued clients. That's why we are proud to state that we are fully insured for our services. We understand that accidents can happen, and our insurance coverage provides protection for both our team members and your property.  Additionally, we are committed to delivering exceptional results with every window cleaning job we undertake. We take pride in our workmanship and stand behind the quality of our services. If, for any reason, you are not completely satisfied with the cleanliness and clarity of your windows, we will make it right. Your satisfaction is our top priority, and we guarantee that we will work diligently to ensure your windows are cleaned to your satisfaction.  At Glowing windows we believe in the importance of building long-lasting relationships with our clients based on trust, reliability, and exceptional service. Rest assured that when you choose us for your window cleaning needs, you are choosing a fully insured business that guarantees your satisfaction with our work.

Question 2

Will you require customers to share their COVID-19 vaccination status?

Accepted Answer

No

Question 3

What COVID-19 measures do you have in place?

Accepted Answer

At Glowing windows we prioritise the health and safety of our clients and team members, especially in the face of the COVID-19 pandemic. We have implemented several measures to ensure a safe environment and provide peace of mind:  Personal Protective Equipment (PPE): Our window cleaning professionals are equipped with appropriate PPE, including masks, gloves, and shoe coverings. This helps minimize any potential transmission risks while working on your property.  Regular Sanitization: We follow strict sanitization protocols by regularly disinfecting our equipment and tools. This helps maintain a clean and safe environment during the window cleaning process.  Social Distancing: Our team adheres to social distancing guidelines while interacting with clients and while on the job. We maintain a safe distance to minimize contact and reduce the risk of virus transmission.  Contactless Service: Whenever possible, we offer contactless service options. This includes electronic invoicing and payments to minimize physical contact and maintain a hygienic experience.  Health Monitoring: We regularly monitor the health of our team members and enforce strict policies for anyone displaying symptoms or exposed to COVID-19. This ensures that we maintain a healthy workforce and minimize any potential risks.  Compliance with Local Guidelines: We closely follow and comply with all local health and safety guidelines set by relevant authorities. This allows us to adapt our practices as necessary to ensure the safety of both our clients and our team.  Rest assured that when you choose Glowing windows, you can expect a professional and safe service that takes COVID-19 precautions seriously. We are committed to providing a clean and secure environment for both our clients and our team members.

Question 4

What questions should a customer ask to hire the right service professional?

Accepted Answer

When hiring a window cleaning service professional, it's important for customers to ask relevant questions to ensure they choose the right provider for their needs. Here are some questions you may consider asking:  Are you licensed, insured, and bonded? It's crucial to work with a window cleaning business that is properly licensed, insured, and bonded. This protects you and your property in case of accidents, damages, or any unforeseen circumstances.  What window cleaning methods and equipment do you use? Inquire about the techniques and equipment the service professional utilizes for window cleaning. Ensure they use industry-standard practices and high-quality tools to achieve optimal results.  Can you provide references or customer testimonials? Request references or testimonials from previous clients to gauge the service professional's reputation and the quality of their work. Positive feedback from satisfied customers is a good indicator of their reliability and expertise.  What safety measures do you have in place? Safety should be a priority during window cleaning projects. Ask about the safety measures the service professional implements, such as proper training, safety equipment, and adherence to safety protocols, to ensure the well-being of both their team and your property.  Do you offer any satisfaction guarantees? Inquire whether the service professional offers any satisfaction guarantees or if they are committed to rectifying any issues or concerns that may arise during or after the service. This ensures that they stand behind the quality of their work and prioritize customer satisfaction.  How do you handle pricing and payment? Clarify the pricing structure and payment methods accepted by the window cleaning service. Ask about any potential additional charges, such as for hard-to-reach windows or extra services. It's essential to have a clear understanding of the cost before hiring the professional.  What is your availability and scheduling process? Discuss the availability of the service professional and their flexibility in accommodating your preferred schedule. Determine whether they can work within your timeline and if they offer any options for evening or weekend appointments.  Asking these questions will help you gather important information to make an informed decision when hiring a window cleaning service professional. Remember to assess their responses, professionalism, and willingness to address your concerns to ensure a reliable and trustworthy partnership.

Question 5

What questions do customers commonly ask and how would you answer them?

Accepted Answer

Q: What methods do you use to clean windows? A: We utilize a combination of traditional hand-cleaning techniques and advanced tools. Our experienced team members use high-quality squeegees, eco-friendly cleaning solutions, and specialized equipment to ensure streak-free and spotless windows.  Q: How often should I get my windows cleaned? A: The frequency of window cleaning depends on various factors, including the environment, weather conditions, and personal preference. We recommend regular window cleaning every 3 to 6 months for optimal results. However, we can customize a schedule that fits your specific needs and budget.  Q: Are you insured and bonded? A: Yes, we are fully insured and bonded. We prioritize the safety of our clients and our team members. Our insurance coverage provides protection and peace of mind for any unexpected incidents or damages that may occur during the window cleaning process.  Q: Do I need to be home during the cleaning? A: It's completely up to you. Our professional team can efficiently clean your windows whether you are present or not. We respect your privacy and will ensure that your property is treated with utmost care and respect at all times.  Q: Can you clean windows at heights or hard-to-reach places? A: Absolutely! We specialize in cleaning windows at heights and hard-to-reach areas. Our team is equipped with the necessary tools, safety equipment, and expertise to handle high-rise buildings, skylights, and other challenging window cleaning projects.  Q: What sets your window cleaning service apart from others? A: At Glowing windows we pride ourselves on our attention to detail, commitment to quality, and exceptional customer service. Our highly skilled team uses advanced techniques and eco-friendly solutions to deliver outstanding results. We prioritize customer satisfaction and aim to exceed your expectations with every job.  Q: How do you determine the cost of window cleaning? A: The cost is determined based on various factors, including the number and size of windows, the level of difficulty, and any additional services required. We offer free, no-obligation quotes tailored to your specific needs. Our pricing is competitive, transparent, and reflects the high-quality service we provide.

Question 6

What makes you the most reliable and trustworthy person for the job?

Accepted Answer

10 Years of Experience: With extensive experience in the industry, we have built a solid reputation for delivering exceptional window cleaning services. Our track record speaks for itself, showcasing our expertise and reliability.  Professional and Highly Skilled Team: Our team of window cleaning professionals is carefully selected, trained, and equipped with the necessary skills and knowledge to handle any window cleaning project. Their attention to detail and commitment to excellence ensures reliable and top-notch service.  Punctuality and Timeliness: We understand the value of your time. When you schedule an appointment with us, we prioritize punctuality and arrive at your location promptly, ready to begin the job as scheduled. You can rely on us to respect your time and complete the project efficiently.  Transparent and Honest Communication: We believe in open and transparent communication with our clients. From the initial consultation to discussing project details and providing accurate quotes, we ensure that you have all the necessary information to make informed decisions. We are always available to address any questions or concerns you may have.  Fully Insured and Bonded: As a responsible window cleaning business, we are fully insured and bonded. This means that we take responsibility for our work and protect your property in the unlikely event of any damages or accidents. You can have peace of mind knowing that you are working with a reliable and responsible service provider.  Positive Customer Feedback and References: We take pride in the positive feedback and referrals we receive from our satisfied customers. Their testimonials and recommendations reflect our reliability, trustworthiness, and the exceptional service we provide.  Commitment to Customer Satisfaction: Our ultimate goal is your satisfaction. We go the extra mile to ensure that we meet and exceed your expectations with every window cleaning project. If there are any concerns or issues, we take them seriously and work diligently to address and resolve them promptly.  By choosing us, you can trust that you are hiring a reliable and trustworthy window cleaning service that values your needs, delivers on promises, and strives for excellence in every aspect of our work.

Question 7

How can a customer save money before you start the work? Please give 3 tips

Accepted Answer

Certainly! Here are three tips for customers to save money before starting window cleaning work with a service provider:  Consolidate Services: If you have multiple cleaning needs around your property, consider consolidating them to take advantage of package deals or discounted rates. For example, combining window cleaning with other services like gutter cleaning or pressure washing can often result in cost savings. Discuss your requirements with the window cleaning company to explore any bundled service options they may offer.  Regular Maintenance: Regular maintenance and cleaning can help prevent the build-up of dirt, grime, and mineral deposits on your windows. By scheduling regular window cleaning appointments, you can avoid the need for more extensive and time-consuming cleaning in the future. Additionally, some window cleaning businesses may offer discounted rates for recurring or maintenance programs, providing long-term cost savings.  Clear Access to Windows: Ensure that your window cleaner has easy and safe access to all windows that need to be cleaned. Clear any obstacles or obstructions in advance, such as furniture, plants, or decor items near the windows. This helps the window cleaning team work efficiently, reducing the time required for the job and potentially lowering costs.  By following these tips, customers can maximize their savings while maintaining the cleanliness and beauty of their windows. Remember to discuss any available discounts, promotions, or customised service plans with the window cleaning company to explore additional opportunities for cost savings.

Question 8

What makes your pricing competitive?

Accepted Answer

At Glowing windows we have a transparent and fair pricing structure for our window cleaning services. Our charges are typically based on the following factors:   Number and Size of Windows: The total number of windows and their sizes play a significant role in determining the cost. Larger windows or windows with complex designs may require additional time and effort to clean.  Difficulty and Accessibility: The level of difficulty in accessing your windows can influence the pricing. Factors such as the height of the windows, the need for ladders or specialized equipment, and any obstacles that may hinder the cleaning process are considered.  Additional Services: If you require any additional services beyond standard window cleaning, such as cleaning screens, tracks, or removing stubborn stains, these may be priced separately.  Frequency and Regular Maintenance: For clients interested in regular window cleaning or maintenance programs, we offer customized packages and discounted rates based on the frequency of service.  We provide free, no-obligation quotes to ensure transparency and give you a clear understanding of the costs involved. Our pricing is competitive, taking into account the quality of service, expertise, and attention to detail that we provide.  Please note that the final cost may vary based on the specific details of your project. Our aim is to deliver outstanding value for your investment and ensure your complete satisfaction with our services.  For an accurate quote tailored to your window cleaning needs, we recommend scheduling a consultation with our team. We will assess your requirements and provide you with a comprehensive and competitive pricing estimate.

Question 9

How do you normally charge for your service?

Accepted Answer

In most cases, we do not require a deposit. Your invoice will be issued on completion of job.  Full payment must be made within 7 days, unless agreed otherwise

Question 10

What experience, skills, qualifications or training do you have to make you the right person for the job?

Accepted Answer

As a window cleaning business, we take pride in the experience, skills, qualifications, and training that make us the right professionals for the job. Here's why we believe we are the ideal choice:  Extensive Experience: We have accumulated years of experience in the window cleaning industry. Over time, we have honed our skills, refined our techniques, and encountered a wide range of window cleaning challenges. This experience has equipped us with the knowledge and expertise needed to deliver exceptional results.  Skilled and Trained Team: Our team of window cleaning professionals is comprised of skilled individuals who have undergone thorough training. They are familiar with the latest window cleaning methods, tools, and safety procedures. This allows us to tackle various types of windows, including large or hard-to-reach windows, with confidence and precision.  Attention to Detail: We understand that window cleaning is not just about removing dirt; it's about achieving crystal-clear, streak-free windows. Our commitment to meticulous attention to detail ensures that every window is thoroughly cleaned, leaving them sparkling and enhancing the overall appearance of your property.  Safety Consciousness: Safety is our top priority. Our team members are trained in proper safety protocols and equipped with the necessary safety gear and equipment. We adhere to industry standards and regulations to ensure the well-being of our team members and the protection of your property throughout the cleaning process.  Ongoing Professional Development: We recognize the importance of staying updated with the latest trends, techniques, and advancements in the window cleaning industry. We actively participate in ongoing professional development and training programs to enhance our skills and knowledge. This allows us to continually improve our services and provide our clients with the best possible window cleaning solutions.  Positive Customer Feedback: We have received numerous positive reviews and testimonials from satisfied customers. Their feedback reflects our commitment to excellence, reliability, and customer satisfaction. We value the trust our clients place in us and continuously strive to exceed their expectations.  When you choose us for your window cleaning needs, you can have confidence in our experience, skills, qualifications, and ongoing dedication to delivering outstanding results. We are committed to providing a professional, reliable, and top-quality service that leaves your windows looking spotless and enhances the beauty of your property.

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Glowing Windows Pty LTD