Question 1

Are you an insured business and do you guarantee your work?

Accepted Answer

Yes. All of our Stylists hold Public Liability insurance, in the unlikely event of an accident occurring.  Mobu guarantees our Stylists service, so if you are unhappy with the service you receive, please discuss this with us immediately and we will rectify the situation straight away.

Question 2

What do you like most about your job?

Accepted Answer

Making women feel and look their best by providing a convenient and professional service in the comfort of their own home, office or hotel.

Question 3

What questions should a customer ask to hire the right service professional?

Accepted Answer

Do you have insurance?   Are you experienced? Are there any extra charges? Have you undergone a police check? What should I do to prepare for my appointment?

Question 4

What makes you the most reliable and trustworthy person for the job?

Accepted Answer

All of our Stylists have been through a thorough interview process, including an interview, police check and training. We send our customers a feedback form to rate our Stylists once the service has been completed, and Stylists receiving an average rating of less than 4 is given no further jobs.

Question 5

Why should a customer hire you over another service provider?

Accepted Answer

Our team of Mobu Stylists have been hand picked and trained to deliver professional and convenient beauty services straight to your door.  All Stylists have undergone a police check, and hold current public liability insurance.  Be satisfied with your service, or get your money back!

Question 6

What are the typical things that you need to know before you can provide a quote to a customer?

Accepted Answer

Mobu charges set prices for all of our services, which you can view on our website (getmobu.com.au). If our Stylists cannot park their vehicle at the location you require the service, you may be charged a parking fee, which will be arranged prior to the fee being incurred.

Question 7

How can a customer save money before you start the work? Please give 3 tips

Accepted Answer

- Have a clean face, free of all makeup if you require makeup services. - Have freshly washed and still damp hair if you require a blowdry. - Wash your hair the day before if you require an up-do. - Remove your nail polish if you require a mani/pedi. - Shower and exfoliate if you require a spraytan.

Question 8

What makes your pricing competitive?

Accepted Answer

In the world of beauty, you get what you pay for.  We are certainly not the cheapest service available, as we hand select and train only the most professional, reliable and experienced Stylists to deliver a high quality service.  We want you to look and feel your best, not be disappointed!

Question 9

How do you normally charge for your service?

Accepted Answer

Customers are charged once the service has been performed.  Payment is a set price, depending on the nature of the treatment or treatments required.

Question 10

Is there a particular aspect of your trade or industry that you specialise in?

Accepted Answer

Mobu Stylists are trained to provide mobile makeup, hair styling, spray tanning and nail services in your home, office or hotel.

Question 11

What experience, skills, qualifications or training do you have to make you the right person for the job?

Accepted Answer

All of our Stylists have been interviewed and trained to ensure that they have the skills, experience and personality to provide you with a great service every single time.  You can select from a range of signature looks from our website or you can discuss your exact needs with your Stylist.

Mobu - Beauty on Demand

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