Question 1

Are you an insured business and do you guarantee your work?

Accepted Answer

Yes, we are insured and provide a guarantee for all of our work. We are a registered company, not sole traders.

Question 2

How did you decide to get into your line of work?

Accepted Answer

Our team has over 20 years of experience. We couldn't imagine doing anything else. We love what we do.

Question 3

What do you like most about your job?

Accepted Answer

It's great completing a job and seeing a happy customer. Meeting new people, working in different homes, everyday is different.

Question 4

What questions should a customer ask to hire the right service professional?

Accepted Answer

Is this your full time job?  Are you fully insured? Do you guarantee your work? Are you registered for GST? Can you provide testimonials?

Question 5

What questions do customers commonly ask and how would you answer them?

Accepted Answer

Cost and experience. We are competitively priced, not the cheapest, however, we will complete the job to a higher standard than our competitors. We have an experienced, professional team.

Question 6

What makes you the most reliable and trustworthy person for the job?

Accepted Answer

This is our full time business and our reviews show that we get the job done. We can provide insurance certificates, police reports and client testimonials.

Question 7

Why should a customer hire you over another service provider?

Accepted Answer

We understand that it's what our clients say about us after the job is done that matters most. We take pride in what we do, it's our full-time business, not just a part-time gig.

Question 8

What are the typical things that you need to know before you can provide a quote to a customer?

Accepted Answer

1. Property address. 2. Method of payment. 3. Budget. The more information we are provided, the easier it is to provide an accurate quote.

Question 9

How can a customer save money before you start the work? Please give 3 tips

Accepted Answer

1. Ease of access to the property. 2. Discounted rate for cash payments. Access and payment method can reduce the overall cost significantly.

Question 10

What makes your pricing competitive?

Accepted Answer

We understand that the cheapest quote is not always the best quote, however, we also understand that price is important so we strive to offer a competitively priced service to all of our clients.

Question 11

How do you normally charge for your service?

Accepted Answer

We accept all major credit cards, EFT, cash and offer payment terms to approved clients. In some cases we will require a deposit.

Question 12

Is there a particular aspect of your trade or industry that you specialise in?

Accepted Answer

We offer a range of services and have a dedicated team for each. Anything that you need around the home, we can take care of it.

Question 13

What experience, skills, qualifications or training do you have to make you the right person for the job?

Accepted Answer

Our team has over 20 years of experience. You can rest assured knowing that the work will be completed to the highest standard by an experienced team.

FIXXER Handyman Sunshine Coast

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