Question 1

Are you an insured business and do you guarantee your work?

Accepted Answer

Our company and our inspectors are fully insured to provide you with the peace of mind that you and your assets and protected.

Question 2

How did you decide to get into your line of work?

Accepted Answer

With the experience and knowledge gained over 30 years in the building industry we can provide our clients with absolute confidence they are dealing with a qualified professional.

Question 3

Do you have a favourite customer story you would like to share?

Accepted Answer

We recently assisted one of our clients who was in dispute with their builder, as a result of the report we provided they were able to resolve the matter quickly and at a low cost.

Question 4

What do you like most about your job?

Accepted Answer

We are passionate about every project and work hard to deliver every services to the best of our ability and keep the clients expectations.

Question 5

What questions should a customer ask to hire the right service professional?

Accepted Answer

What is the service providers experience? Can see images of completed projects? Can previous client references be contacted for referral?

Question 6

What questions do customers commonly ask and how would you answer them?

Accepted Answer

What's involved in the inspection? We will fully investigate the issues and provide a detailed report to assist you in making decisions and/or pursuing a claim.  Who does the inspection? A fully qualified building professional, who has expertise in your building matter.

Question 7

What makes you the most reliable and trustworthy person for the job?

Accepted Answer

As our companies values are based on reliability, honesty and respect, these values are reflected in the services we deliver to on our clients expectations.

Question 8

Why should a customer hire you over another service provider?

Accepted Answer

Our clients have selected my company based on our 30 years building industry experience, our values and trusted service which includes our reliability, honesty and respect reflected in every project we deliver.

Question 9

What are the typical things that you need to know before you can provide a quote to a customer?

Accepted Answer

What are the issues and purpose of the inspection and report? What is your time frame? Who is requesting the inspection?

Question 10

How can a customer save money before you start the work? Please give 3 tips

Accepted Answer

Ensure all the information has been provided to consultants in a form that can easily be read. Provide clear instructions before engaging the consultant.

Question 11

Are there any special offers you would like to offer to Oneflare customers?

Accepted Answer

You can be assured that you can trust our services when dealing your most valuable assets, as we offer an extensive network of accredited qualified, experienced and fully insured building professionals to assist you with your building matters.

Question 12

What makes your pricing competitive?

Accepted Answer

We keep a eye on industry pricing and regularly review our fees and charges to make sure we are competitive.

Question 13

How do you normally charge for your service?

Accepted Answer

We provide a fixed price proposal to our clients before commencement to ensure there is no surprises to our clients.

Question 14

Is there a particular aspect of your trade or industry that you specialise in?

Accepted Answer

Dilapidation reports for Council, insurance or maintenance purposes Building work in progress or stage inspections Building project management Property Development Management Building in Bushfire Zone Services Insurance report to support a claim Preparation of remedial cost estimates Inspection of incomplete, defective and/or non-compliant building work for the preparation of a report to be used in a building claim in the NCAT, Local, District or Supreme Court Preparation of a Scott Schedule setting out the particulars of a building claim General Building maintenance and/or remedial building advice, e.g. rising damp, water entry, roofing and roof water drainage, site drainage, leaking showers, cracks to buildings, paint or coating defects

Question 15

What experience, skills, qualifications or training do you have to make you the right person for the job?

Accepted Answer

Fully qualified builder professionals with over 30 years experience, fully accredited chartered building building professionals with the Australian Institute of Building, Members of the Master Builders Association, Building Consulting Institute, Australian Institute of Project Management, Australian Society of Building Consultants.

Eagle Eye Building Consulting

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