Question 1

Are you an insured business and do you guarantee your work?

Accepted Answer

Yes we are fully insured and police cleared and trained in all fields of cleaning

Question 2

What do you like most about your job?

Accepted Answer

The customer satisfaction after we finish a job and seeing how surprised they are when they see what our machinery can do as we are set so far ahead of the rest from our training and using the latest powerful machinery.

Question 3

What questions should a customer ask to hire the right service professional?

Accepted Answer

When finding the right cleaner make sure they have the right equipment for the job as we might not be the cheapest but we are the best as we use the best truck mounted machinery providing the best clean possible & when the average house carpets cost over $5000 why would you trust a cowboy to clean it as time and time again I'm called out to fix other cleaners mistakes .

Question 4

Why should a customer hire you over another service provider?

Accepted Answer

If your carpets upholstery,or tiles look like they need a good clean or you think they need ripping up DON'T DO ANYTHING until you have used GEM-CLEAN we use the best of deep steam cleaning machines to give our customers the best job possible. with a local smile (:

Question 5

How can a customer save money before you start the work? Please give 3 tips

Accepted Answer

Hi if you are looking for the best job not the cheapest job then consider GEM-CLEAN we use the best machinery costing the company aroud $75,000 per unit achieving the very best clean possible and with a high turn over of satisfied customers we are able to keep our prices very competitive.  It is a common practice of many rival carpet cleaners to turn up with cheap portable machines which leave customers with a wet mess, locking in stains which leaves the tennant or home owner having to foot the bill for new carpets. If there is an area of cleaning that people want to save money carpet cleaning is not the one to choose, a saving on a few dollars could cost thousands in replacement carpets

Question 6

Are there any special offers you would like to offer to Oneflare customers?

Accepted Answer

We are running a special at the moment at $33 per room and $33 per upholstery seating.

Question 7

What makes your pricing competitive?

Accepted Answer

We can do a better job with our expensive machinery a lot faster which means bigger turnover = Cheaper price for our customers

Question 8

How do you normally charge for your service?

Accepted Answer

We charge via mobile EFTPOS, Cash, or Bank transfer

Question 9

Is there a particular aspect of your trade or industry that you specialise in?

Accepted Answer

We specialise in Carpet & Upholstery, Tile & Grout, Pressure Cleaning and general Vacate cleans.

Question 10

What experience, skills, qualifications or training do you have to make you the right person for the job?

Accepted Answer

We only use the best of products and Prochem machinery which is over 10 times more powerful than your standard carpet cleaning machine to produce a deeper and more thorough clean while still achieving fast drying times.

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