Question 1

Are you an insured business and do you guarantee your work?

Accepted Answer

Yes, our business has professional indemnity insurance and all of our work is 100% guaranteed; we will not stop working until you are happy with the result.

Question 2

How did you decide to get into your line of work?

Accepted Answer

Geeks Online actually started out as managed services provider, but over time, we realised that it was more gratifying working on a client's business, rather than supporting their technology. Since then we've never looked back!

Question 3

Do you have a favourite customer story you would like to share?

Accepted Answer

One of our clients (a transport and logistics company) were receiving very few leads from their website. What we found was the website was non-responsive and severely outdated. Our team built a mobile friendly website and leads increased by over 500% in the first few months after go-live.

Question 4

What do you like most about your job?

Accepted Answer

Observing the success our clients experience after building a quality website; it shows the effort (and money) is well worth it.

Question 5

What questions should a customer ask to hire the right service professional?

Accepted Answer

Most important is a portfolio or references to ensure they are dealing with a reputable company. The other question is will templates be used in the design or is the work custom made.

Question 6

What questions do customers commonly ask and how would you answer them?

Accepted Answer

How much will it cost - this is without doubt the most common question. We have a really good understanding of the effort that goes into building a quality website. Sometimes clients do not have the budget to spend, but we find ways to compromise on scope, without compromising quality.

Question 7

What makes you the most reliable and trustworthy person for the job?

Accepted Answer

We've been in this business a long time; our reputation means everything to us. What that means is we won't do anything to damage that reputation by being unreliable or non-trustworthy.

Question 8

Why should a customer hire you over another service provider?

Accepted Answer

Many service providers offer discount websites by using pre-made templates. We custom design and build every website by hand, but best of all, we do it at rates that won't break the bank.

Question 9

What are the typical things that you need to know before you can provide a quote to a customer?

Accepted Answer

budget, existing website (if applicable), logo (if applicable), deadlines for completion, type of website (e-commerce or standard), as well as whether we will do the design, or it will be provided.

Question 10

How can a customer save money before you start the work? Please give 3 tips

Accepted Answer

We provide all potential clients with a comprehensive questionnaire prior to project kickoff. This gives us a clear understanding of requirements, and as we say - we don't waste time, so you don't waste money :)

Question 11

Are there any special offers you would like to offer to Oneflare customers?

Accepted Answer

Yes! - exclusive to Oneflare customers, we would like to offer 50% off the price of our ongoing maintenance services, should they be taken up on completion of the project.

Question 12

What makes your pricing competitive?

Accepted Answer

The systems and processes we have developed over the years mean we can streamline all of our projects. This equates to substantial cost savings for our clients; to put it bluntly, we don't waste time, so you don't waste money.

Question 13

How do you normally charge for your service?

Accepted Answer

We are totally upfront about our pricing model. There is no hidden charges or extras; just a flat hourly rate for work completed.

Question 14

Is there a particular aspect of your trade or industry that you specialise in?

Accepted Answer

Whilst we build websites on many platforms including Magento, Joomla and Shopify; Wordpress is our preference and WooCommerce is our e-commerce platform of choice.

Question 15

What experience, skills, qualifications or training do you have to make you the right person for the job?

Accepted Answer

The founder of Geeks Online has over 23 years of experience in the IT industry. He only believes in hiring the smartest developers and the most creative designers to ensure clients are wow'd by their experience.

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