Question 1

Are you an insured business and do you guarantee your work?

Accepted Answer

GBE invests in a comprehensive range of insurance types against accidents and damage. Our insurance goes beyond what you might expect from a fast and friendly small business. This includes $20M of public liability insurance.

Question 2

How did you decide to get into your line of work?

Accepted Answer

As the manger of GBE I have been in the industry for 30 years and will stop until im told old .I first got interested in the electriical field back at tech school all those years ago and havent stoped being interested ever since.

Question 3

Do you have a favourite customer story you would like to share?

Accepted Answer

Domestic "We sincerely thank you and your staff at GBE for all the electrical work done in recent months to transform our home from a dreary 70's style to a bright and modern feel." Ann G, Home Owner, Lower Plenty  Commercial and trade "Professional, prompt and cost efficient services to our tenants and properties that supports aspiring electricians get their first start." Operations Manager, Active Property Services Management  Large commercial and corporate "GBE's valued support towards the efficient and effective operation of our business is paramount to the success of our business." Operations Manager, Kennards Self Storage

Question 4

What do you like most about your job?

Accepted Answer

GBE helps support the community whilst providing prompt professional Electrical services.GBE is committed to creating jobs for people under-represented in the electrical trade and the sustainable use of Earth's resources.

Question 5

What questions should a customer ask to hire the right service professional?

Accepted Answer

Do you have public liability insurance? Are you registered as an electrical contractor with Energy Safe Victoria and will you be able to provide me with a Certificate of Electrical Safety? Will you be able to arrive on time and respond to email and phone calls if I need you?

Question 6

What questions do customers commonly ask and how would you answer them?

Accepted Answer

1/ How can we save money on our power bill ?..Answer is to use new technology ,like LED lights,solar electricity,solar hot water,sensor lighting in bathrooms hallways and outside as well.Also use appiances that come with a good energy rating.

Question 7

What makes you the most reliable and trustworthy person for the job?

Accepted Answer

Professional, competitively-priced electrical contracting services for large projects or simple repairs in your home, shop, office, factory or warehouse  Qualified and licensed A-grade electricians who are Registered Electrical Contractors (REC 20547) and accredited EcoSmart electricians  Comprehensively insured with $20m of public liability insurance  Supporting the next generation of electricians by employing apprentices from groups under-represented in the electrical trade. Not-for-profit. This means that there are no shareholders and extra funds are reinvested back into the apprentices, the services and our communities.

Question 8

Why should a customer hire you over another service provider?

Accepted Answer

WISE Employment (WISE) trading as GBE Electrical Company is Victoria’s only not-for-profit registered electrical contractor (REC 20547), EcoSmart Electricians and is a member of the National Electrical Communications Association (Membership No:18720). While delivering cost-effective and quality commercial and domestic electrical services, it is also committed to delivering social benefits through offering employment and training opportunities to the disadvantaged in the community such as people with disability or mental illness, Indigenous, new arrivals to Australia and tenants of public housing.

Question 9

What are the typical things that you need to know before you can provide a quote to a customer?

Accepted Answer

Type of property, condition of switchboard, electrical requirements, roof access, construction of property, distance of nearest electrical points, under floor access

Question 10

How can a customer save money before you start the work? Please give 3 tips

Accepted Answer

customers can save money by...1/try to know exactly or near too what you would like 2/try to use new technology that allows a lower cunsumption of power.eg LED lights 3/ go with a quality company not just price ,it will save you money in the long run.

Question 11

Are there any special offers you would like to offer to Oneflare customers?

Accepted Answer

Receive a 10% discount when you hit the “Like” button on GBE Electrical Facebook!  All you have to do is ensure your name matches your Facebook profile when you request for a quote.

Question 12

What makes your pricing competitive?

Accepted Answer

Price is always important and our standard rates are competitive. Where jobs require an individual approach, we provide a comprehensive quote. Work is completed according to the quote at the agreed price.

Question 13

How do you normally charge for your service?

Accepted Answer

We provide a no-obligation estimate, services carried out Monday to Friday during the hours of 7.00am and 6pm will be subject to the standard rates and conditions. Out of hours and weekend services will be subject to additional surcharge.

Question 14

Is there a particular aspect of your trade or industry that you specialise in?

Accepted Answer

GBE provides commercial Electrical Maintenance Services as listed below according to Australian Standards: •	Electrical Installations and Testing – Wiring Systems •	Lighting maintenance including interior lighting (lamps, starters, tubes and diffuser cleaning and replacement). •	Telecommunications including phone, data and antennae for the reception of radio and television broadcasting performance of household electrical appliances •	Emergency Evacuation Lighting and Exit signage installation and audits (tested and rectified to industry code) •	Infra Red (IR) and thermal testing of switchboards to meet building, insurance and fire codes. •	Supply of plant and equipment for excavation component of this project •	Supply and installation of heavy duty and communications underground conduits •	Uninterruptable Power Supply (UPS) systems. •	Safety switch and RCD testing. •	Smoke Alarm detector testing and replacement. •	Supply and installation of security system (included but not limited to paradox panel, passive infrared motion detectors, reeds switches, keypad and siren/strobe) •	 •	Supply of independent licensed electrical inspector •	Supply of Certificates Of Electrical Safety •	Commercial office fit-outs. •	Appliance/Industry Test and Tagging. GBE provides domestic Electrical Maintenance Services as listed below: •	Electrical upgrades, installations and repairs including fault finding. •	Switchboard upgrades and safety switches. •	Rewires and refurbishments. •	Power and lighting. •	Security lighting and automatic switches. •	Heating and cooling - Circulating fans •	Phone and data.

Question 15

What experience, skills, qualifications or training do you have to make you the right person for the job?

Accepted Answer

GBE Electrical is a team of six trade staff including a Senior Electrician leading three ‘A’ Class Electricians and two Electrical Apprentices. [Master Electrician, ‘A’ Class Electrician, NECA Member and EcoSmart Electrician]

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