Question 1

Are you an insured business and do you guarantee your work?

Accepted Answer

Rest assured that we are a fully insured business with $10m Public Liability Cover, Work Cover policies in place, All our staff have Working With Children Permits All jobs are under the direct supervision of a qualified A Grade Electrician and we certainly Guarantee our workmanship for life.

Question 2

How did you decide to get into your line of work?

Accepted Answer

I had an uncle that was interested in hiring an electrical apprentice, once I completed my time I found employment as an A grade electrician with severall other companies involved in different industries within the electrical field and experiencing a wide range of electrical work before I had started my own business.

Question 3

Do you have a favourite customer story you would like to share?

Accepted Answer

Severall years ago, we where tendering for a large domestic developement project, and the developers received recommendations from 3 different sources, for the electrical contract. All 3 recommendations where directed for us to win the contract, four years later we continue to carry out electrical installations for this same project

Question 4

What do you like most about your job?

Accepted Answer

The best part of my job is when the job is completed and the client sees the finished project and experiences the value in the work we have done for them. Nothing better than to see a happy client.

Question 5

What questions do customers commonly ask and how would you answer them?

Accepted Answer

The most common questions we are asked is can we do the job at minimal cost, can we do the job on time, and do we provide a safety certificates and we are proud to answer these questions with a YES

Question 6

What makes you the most reliable and trustworthy person for the job?

Accepted Answer

Because of the way we have conducted our business relations with our clients in the past, we have enjoyed their return business for over 30 years without losing any valued clients

Question 7

Why should a customer hire you over another service provider?

Accepted Answer

We are interested in creating a relationship with all our clients so to be able to assist them in current and future requirements. We have a large clientel base and 90% of our work is for repeat clients that we have been servicing for many years. Because of our expertise and knowledge of the industry our clients are happy that we are there for them.

Question 8

What are the typical things that you need to know before you can provide a quote to a customer?

Accepted Answer

Advise us on the job location, time frame, type of building eg.double story, brick venner, flat roof etc, we will also need to work out wether the installation or switchboard may need upgrading for the additions eg. does the switchboard have safety switches and circuit breakers, is the wiring old or up to current ruloes and regs.

Question 9

How can a customer save money before you start the work? Please give 3 tips

Accepted Answer

Give us a call and discuss it with us, prior to the start of the job we may advise you to choose your light fittings or equipment and have them ready for us to install or even advise on the best suppliers

Question 10

Are there any special offers you would like to offer to Oneflare customers?

Accepted Answer

For Oneflare customers ONLY we are happy to offer a 10% discount on all labor and material costs over and above our already great rates, and that goes for all future repeat busineess

Question 11

What makes your pricing competitive?

Accepted Answer

Our pricing is kept to a minimum as we aim for our clients to be call us back next time. Our charge rates are competitive but the advantage we have over others is in the experience that our staff have, we will get the job done in the minimum amount of time and cost and passing this benefit on to our clients

Question 12

How do you normally charge for your service?

Accepted Answer

Because of our clientel based business and the level of trust that we have with our clients, we charge an hourly rate plus the cost of materials used, however sometimes they do request a quote as they may have a budget to work to, most new clients require this as well and we are happy to provide quotations at anytime for them

Question 13

Is there a particular aspect of your trade or industry that you specialise in?

Accepted Answer

I have experienced such a wide variety in the electrical industry that i can confidently say that I specialise in none and master in all. There are aspects that I enjoy more than others however the needs of our clients are the things we specialise in the most

Question 14

What experience, skills, qualifications or training do you have to make you the right person for the job?

Accepted Answer

With a 4 year apprenticeship, which I had completed 35 years ago, I hold a current A Grade Electricians liscence, along the way I had completed a Special Class electricians course, now the holder of a Registered Electrical Contractors liscence gaining the experience in all fields of electrical work from installations to servicing to fault finding and testing

Gav Electrics

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