Question 1

Are you an insured business and do you guarantee your work?

Accepted Answer

100% Customer Satisfaction guarantee. Fully Insured - Waiting approval. Gates Media is not happy unless the customer is happy. We pride ourselves on providing quality customer service with full transparency - NO GEEKS

Question 2

How did you decide to get into your line of work?

Accepted Answer

I have always had a passion for computers and technology from a very young age and have been fixing and playing with them as long as I can remember. The IT industry is every changing and evolving so I takes a passionate person who is ever educating to master computer systems and current technology.

Question 3

Do you have a favourite customer story you would like to share?

Accepted Answer

I had a customer recently in my building that was telling me that he just gets him nephew to do all his IT work and how easy that stuff is. I just agreed and carried on with my day. About a month later i run into him and he is not happy that he cannot access any of his coin's in his favorite game.

Question 4

What do you like most about your job?

Accepted Answer

I myself love computers and information technology as a whole. I've been fixing and pulling apart computers since as long as i can remember and even if a wasn't getting paid i would still be doing it. Its my passion.

Question 5

What questions should a customer ask to hire the right service professional?

Accepted Answer

I think it is hard to tell the quality of service you will receive just from a conversation however I think it is the little things, such as punctuality, honestly and reliability are important. It's a good idea to let the Technician to explain the repair process to you, any worries look elsewhere.

Question 6

What questions do customers commonly ask and how would you answer them?

Accepted Answer

"What is the most reliable way to backup my data?" I always suggest they anyone have an external backup of the original. This mean external to the hard drive the original data was stored on. Also today cloud storage is very cheep and reliable. Defiantly a good choice for a third and final backup.

Question 7

What makes you the most reliable and trustworthy person for the job?

Accepted Answer

Gates Media understands and importance of word of mouth and repeat business. Our technicians pride themselves on honesty and integrity. 100% Customer Satisfaction guarantee.

Question 8

Why should a customer hire you over another service provider?

Accepted Answer

Gates Media provides qualified technicians at a reasonable price. Care and integrity is provided with every job undertaking by our onsite technical support.

Question 9

What are the typical things that you need to know before you can provide a quote to a customer?

Accepted Answer

Customers address for travel time. A phone call with customer is advised to issue an accurate quote or antiquate information and pictures over email would be sufficient. Information required would very from case to case.

Question 10

How can a customer save money before you start the work? Please give 3 tips

Accepted Answer

Please insure all personal info and data is backup up and stored separately to the PC or laptops hard drive. If the customer is close to surfers paradise they can save money by dropping the unit to our office. A collection and drop off service is also available for the customers advantage.

Question 11

Are there any special offers you would like to offer to Oneflare customers?

Accepted Answer

Gates Media is offering it's One Flare customers a free Internet Security check this January. Often cheep or free anti virus can course conflicts in Windows 10 witch can stop the PC from running correctly or booting up at all.

Question 12

What makes your pricing competitive?

Accepted Answer

100% Customer Satisfaction guarantee. Hourly and Fixed pricing available. Quality service at reasonable prices. With over 17 years direct experience in the industry we will ultimately save you money in the long run. So many time I am called to fix an issues with has been caused by incorrect setup.

Question 13

How do you normally charge for your service?

Accepted Answer

I think the most efficient way is to bill is to charge hourly as I am confident on my ability and at the end of the day, if the customer is not satisfied ,in a any way, a discount will be issued to their satisfaction. We also provide fixed price servicing.

Question 14

Is there a particular aspect of your trade or industry that you specialise in?

Accepted Answer

We specialize in online marketing and sales but our consultants are trained and experienced in all area's of personal and business IT and computer systems. Predominately my experience has been involved in Network Administration for small to medium business.

Question 15

What experience, skills, qualifications or training do you have to make you the right person for the job?

Accepted Answer

I completed year 12 in Toowoomba 2000 and immediately started a dual degree in IT and Multi Media. From completing this course I have undergone a number a IT and computer roles including Queensland health and education Queensland.

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