Question 1

Are you an insured business and do you guarantee your work?

Accepted Answer

Yes we are fully insured and guarantee 100% satisfaction with our work so you can have peace of mind that you are being taken care of

Question 2

How did you decide to get into your line of work?

Accepted Answer

Many years of experience with bond cleaning we were subcontracting our carpet cleaning out, thought we would learn how to do it ourselves so was taught by the best in Brisbane (now retired) and fell in love with it!  Now we're the best in Brisbane!

Question 3

Do you have a favourite customer story you would like to share?

Accepted Answer

Adam got called to a ladies house to remove a carpet stain and it turns out she was a hospital volunteer. She was extremely happy with the job and at the end she asked how much and he said for you its free!  She has since passed us onto other customers.  Pay it forward!

Question 4

What do you like most about your job?

Accepted Answer

We like the customer interaction, we will listen to your questions, concerns or specific requirements about the job We love our machine, it's the best on the market straight from the US and it's awesome! It generates 400psi whilst the others generate up to 200psi making ours extremely effective

Question 5

What questions should a customer ask to hire the right service professional?

Accepted Answer

How do you price your quotes? What experience do you have? What method do you use to clean? What chemicals do you use?

Question 6

What questions do customers commonly ask and how would you answer them?

Accepted Answer

The cost, we provide a quote via phone or email What method we use: steam cleaning or hot water extraction which we believe is the best method of getting the dirt and stain out What chemicals we use; we use the best on the market!  Eco friendly and leave your job looking and smelling fantastic

Question 7

What makes you the most reliable and trustworthy person for the job?

Accepted Answer

We are passionate about our work, we don't cut corners and strive to provide an excellent service.  We guarantee 100% customer satisfaction and we are fully insured

Question 8

Why should a customer hire you over another service provider?

Accepted Answer

We have many years experience in the business, our machine is the most powerful on the market and the eco friendly chemicals that are used with it are the best, we dedicate ourselves to providing a professional, friendly and excellent service.

Question 9

What are the typical things that you need to know before you can provide a quote to a customer?

Accepted Answer

Any particular stains that you are concerned about? How big is the item (i.e mattress, sofa, carpet)? Are you on a time limit (when do you need it done by)?

Question 10

Are there any special offers you would like to offer to Oneflare customers?

Accepted Answer

3 rooms steam cleaned starting from $89 for a limited time a special that is only offered to Oneflare customers

Question 11

What makes your pricing competitive?

Accepted Answer

We use the best chemicals that are eco friendly and gentle yet extremely effective.  Bearing this in mind, we price our quotes to reflect this but also provide the best value for the customer.

Question 12

How do you normally charge for your service?

Accepted Answer

We provide a competitive priced service, we don't necessarily price like some of our competitors as we know that charging too little does not provide the customer with the best eco friendly chemicals or the knowledge that we have in ensuring the best job possible is done.

Question 13

Is there a particular aspect of your trade or industry that you specialise in?

Accepted Answer

Carpet cleaning, upholstery cleaning, rug cleaning, leather cleaning, mattress cleaning, flood restoration we have different chemicals and mechanisms for each service.  We love them all!

Question 14

What experience, skills, qualifications or training do you have to make you the right person for the job?

Accepted Answer

Adam has many years in the business and trained with one of the most experienced carpet cleaners in Brisbane (now retired)

Force10 Carpet Cleaning

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