Question 1

Are you an insured business and do you guarantee your work?

Accepted Answer

Yes we are fully insured up to 10 million and all of our work has a 100% customer satisfaction guarantee that means if you are not satisfied, then we don leave until you are. Or your money back

Question 2

How did you decide to get into your line of work?

Accepted Answer

I hired a carpet cleaner to clean my 4 bedroom house. I was very disappointed in his lack of customer service and rudeness. I spoke with my wife and we agreed that customer service is a rarity so I thought that I should bring it back and combine it with my love of cleaning.

Question 3

Do you have a favourite customer story you would like to share?

Accepted Answer

I had a customer who wanted to rip up their carpet as they thought they were damaged. Once I completed the job the carpets looked almost new again. She were so satisfied that she decided to keep the carpets

Question 4

What do you like most about your job?

Accepted Answer

I enjoy watching people looked shocked with amazement once I complete the job. It never gets old and I look forward trying to achieve the same result every time.

Question 5

What questions should a customer ask to hire the right service professional?

Accepted Answer

There are many factors to take into account when looking for the right person.  1. Are you certified, and who are you with ? If they are it means they have studied, done a course and sat for an exam to prove they are competent.  2. Are you insured ?.  3. Do you have website with pics of your job

Question 6

What questions do customers commonly ask and how would you answer them?

Accepted Answer

The most commonly asked question is how much and if I can do a quote over the phone. To be as accurate as I can and give you a fair price I would have to inspect the job onsite or alternatively you can send pictures.

Question 7

What makes you the most reliable and trustworthy person for the job?

Accepted Answer

Whilst we do our best to arrive on time, Sometimes it can be inevitable that we arrive late, due to traffic or caught back on a job. We do call you early to inform you how far away we are. We always strive to build the best business relationship with all of our customers.

Question 8

Why should a customer hire you over another service provider?

Accepted Answer

We provide only the best service to our customers, Here at FloorCare Pro, we are not happy unless you are happy and we never leave the job until you are totally satisfied with our workman ship. We give you a fair upfront quote before commencing and we stick with it. No hidden costs. Thats our Word.

Question 9

What are the typical things that you need to know before you can provide a quote to a customer?

Accepted Answer

- Are there any pets living inside the house - what do you need cleaned - How many levels is your house/apartment

Question 10

How can a customer save money before you start the work? Please give 3 tips

Accepted Answer

1.Before hiring our services ensure that all the carpets and floors are vacuumed or swept. ( this will void a pre vacuum fee usually $15 )  2. Please ensure that all furniture is moved, prior to what you want cleaned,  3. Try to get your carpets regularly cleaned at least one a year,

Question 11

Are there any special offers you would like to offer to Oneflare customers?

Accepted Answer

We understand that everyone has a budget and we would like to tailor that budget to suit your needs and to provide the best outcome. So please talk with us and we can come to a fair deal.

Question 12

What makes your pricing competitive?

Accepted Answer

We believe that we charge a fair price for the best quality of work on all of our jobs. We don't believe in cheap short cuts or poor quality cleaning chemicals. We use only the best on the market and they are all approved by various organisations. This why we believe that our pricing is fair

Question 13

How do you normally charge for your service?

Accepted Answer

Our minimum charge is $110 call out fee, we have a list of pricing included on our webpage www.floorcarepro.com.au for more information.

Question 14

Is there a particular aspect of your trade or industry that you specialise in?

Accepted Answer

We specialise mainly tile and grout cleaning, but have had over 7 years experience in leather lounge cleaning and restoration.

Question 15

What experience, skills, qualifications or training do you have to make you the right person for the job?

Accepted Answer

All of our technicians are IICRC certified, Which is the Institute of Inspection Cleaning and Restoration Certification.   Also licensed pest management technicians

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