Question 1

Are you an insured business and do you guarantee your work?

Accepted Answer

Floor Care carries a $20 Million Public Liability Policy. Floor Care is fully accredited and provides a 100% satisfaction guarantee.

Question 2

How did you decide to get into your line of work?

Accepted Answer

I was a commercial helicopter pilot for many years, spending a lot of time away from home and family and was looking for an alternate way of making a living. At home l have always done the cleaning finding it very satisfying, so decided to set up my own cleaning business. Love it!

Question 3

Do you have a favourite customer story you would like to share?

Accepted Answer

Our local Gym had been trying to clean their rubber floor matting, and was getting no results having tried a couple of cleaning companies. Floor Care has the latest truck mount heat exchange unit from the USA and was able to restore the matts to a pristine condition, removing all stains from them.

Question 4

What do you like most about your job?

Accepted Answer

I get job satisfaction from doing the best job i can, knowing that l could not of achieved a better result for the customer. Cleaning provides instant results which l personally finding rewarding.

Question 5

What questions should a customer ask to hire the right service professional?

Accepted Answer

A customer should always ask? Are you accredited and insured? Why they should use you instead of someone else. Are you reliable?

Question 6

What questions do customers commonly ask and how would you answer them?

Accepted Answer

How much do you charge? We will only provide a rough estimate over the phone and will come out to your property with no obligation to inspect the job allowing us to ensure we give you the best job possible and value for money.

Question 7

What makes you the most reliable and trustworthy person for the job?

Accepted Answer

We take pride in what we do. We are in business to satisfy a customers need. We will arrive on time or if delayed by more than 5 minutes for any reason we will ring to advise. Our customer care team will ring you and follow up three days after the job was done to ensure you are 100% happy.

Question 8

Why should a customer hire you over another service provider?

Accepted Answer

Floor Care is Fully Accredited and provides a 100% satisfaction guarantee. We take pride in our professional workmanship. If it is worth doing it is worth doing well.

Question 9

What are the typical things that you need to know before you can provide a quote to a customer?

Accepted Answer

How many rooms do you want cleaned? When was the carpet or tiles last cleaned? What is your driveway access like? Do you have a garden tap fitting we can utilise? What type of carpet or tile do you have.

Question 10

How can a customer save money before you start the work? Please give 3 tips

Accepted Answer

With Carpet Cleaning, please ensure that you move your room furnishings out of the way prior to us arriving to allow us clean the whole room properly and save time from stopping to move around your furniture.

Question 11

Are there any special offers you would like to offer to Oneflare customers?

Accepted Answer

Any Oneflare customer will receive a 15% discount of Tile and Grout Cleaning or Upholstery cleaning if they utilise Floor Care for their Carpet cleaning and the offer will remain valid for 12 months from the completion of the carpet cleaning job.

Question 12

What makes your pricing competitive?

Accepted Answer

Floor Care uses the latest truck mounted cleaning unit from the USA which delivers unmatched results to conventional cleaning methods.

Question 13

How do you normally charge for your service?

Accepted Answer

Floor Care provides a quote for all work carried out and at the completion of the job, provides an invoice with pre and post photographs.

Question 14

Is there a particular aspect of your trade or industry that you specialise in?

Accepted Answer

Floor Care specialises in the professional cleaning of Carpet and Upholstery, Tile and Grout Cleaning, Concrete and Driveway Cleaning, Rug Cleaning, All Natural Stone Cleaning and Sealing.

Question 15

What experience, skills, qualifications or training do you have to make you the right person for the job?

Accepted Answer

All Floor Care staff are fully accredited and have undertaken the Jena Dyco International Training Certification for Carpet and Hard Surface Cleaning.

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