Question 1

Are you an insured business and do you guarantee your work?

Accepted Answer

Yes we are insured up to 20 million and yes we guarantee the quality and outcome of the work we do

Question 2

How did you decide to get into your line of work?

Accepted Answer

I am a Barrister and Solicitor admitted to practice in Australia, overall 15+ years experience in Australia and overseas assisting clients with family, wills and estates and property matters.

Question 3

Do you have a favourite customer story you would like to share?

Accepted Answer

Every customer is equally valuable to us so their stories are all equally important. We ensure that all their stories have an acceptable ending if not an 100% happy ending (due to reasons beyond our control) eg, in Family law and wills and estate matters etc.

Question 4

What do you like most about your job?

Accepted Answer

we get to assist people to complete their settlement on time without a hassle and move into their dream home. With other legal matters we assist them through negotiation, mediation and court system if necessary

Question 5

What questions should a customer ask to hire the right service professional?

Accepted Answer

The clients should find out about someone experience and their ability to handle the matter before signing up with them rather than restricting themselves tot he lowest possible quote on the market.

Question 6

What questions do customers commonly ask and how would you answer them?

Accepted Answer

the compete settlement process specially if they are a first home buyer and the relevant costs involved including all the disbursements,

Question 7

What makes you the most reliable and trustworthy person for the job?

Accepted Answer

Solicitor admitted to practice in Australia, overall 15+ years experience in Australia and overseas assisting clients with family, wills and estates and property matters.

Question 8

Why should a customer hire you over another service provider?

Accepted Answer

We are a legal firm conducting property settlements for our clients. So the clients get the added advantage of their matter being handled by a legally qualified professional.

Question 9

What are the typical things that you need to know before you can provide a quote to a customer?

Accepted Answer

the value of their property, terms and conditions of offer, special clauses, type of building strata/free land and the list goes on

Question 10

How can a customer save money before you start the work? Please give 3 tips

Accepted Answer

1. find the right agency/ firm for your matter 2. search up on them and check their reviews etc 3. obtain a written quote and ensure you are comparing quotes apple to apple

Question 11

Are there any special offers you would like to offer to Oneflare customers?

Accepted Answer

none at this stage as we our fees are already subsidised and very competitive compared to similar services available in the market.

Question 12

What makes your pricing competitive?

Accepted Answer

We value clients above money and are therefore flexible with our fees and time spent on a matter. Free legal advice is included in our quote for every settlement we do.

Question 13

How do you normally charge for your service?

Accepted Answer

fixed fees for property settlements and most of our other legal services. If it is a litigation matter a fee quote will be provided to the client prior to staring the matter.

Question 14

Is there a particular aspect of your trade or industry that you specialise in?

Accepted Answer

property settlements, family law, wills and estates, commercial contract review, probate and letters of administration applications, enduring power of attorney and guardianship documents.

Question 15

What experience, skills, qualifications or training do you have to make you the right person for the job?

Accepted Answer

Solicitor admitted to practice in Australia, overall 15+ years experience in Australia and overseas assisting clients with family, wills and estates and property matters.

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