Question 1

Are you an insured business and do you guarantee your work?

Accepted Answer

licensed and obligated to give NSW statutory warranty. There are many different insurances in the market. The insurance companies are not on the customers side and have the money and people to fight claims, just look at the opal tower who is paying? So really the tradies reputation is worth more.

Question 2

How did you decide to get into your line of work?

Accepted Answer

Wanted to tile my home but couldn't find a particular look. So I imported my own and then was told if I would like to help the tilers install them. They where impressed , took me to an Italian restaurant and next day I was an apprentice ready to start a career as an artisan tiler.

Question 3

Do you have a favourite customer story you would like to share?

Accepted Answer

Did a bathroom renovation turned out to be the parent of one of the produces of the block. It was a beautiful project,( not every day you get to carry a $4000 sink and toilet hoping you don't scratch it or drop it. )

Question 4

What do you like most about your job?

Accepted Answer

Creating beauty, seeing go from a dream to reality, we chose tiling cause it really is art and requires skill, stamina, concentration and strength.

Question 5

What questions should a customer ask to hire the right service professional?

Accepted Answer

Are you licensed? in NSW? How do you propose to do the work to a quality finish? When can you start? How do you charge? Do you take away rubbish left from the work?

Question 6

What questions do customers commonly ask and how would you answer them?

Accepted Answer

What is your price? My answer is if you dont want the cheapest , no warranty , an illegal working immigrant with a disposable Sim card then use us with a competitive prices licensed tiler with 10 years experience or if you are super picky pay more and get our 35 year experienced master perfectionist 4th generation Italian tiler.

Question 7

What makes you the most reliable and trustworthy person for the job?

Accepted Answer

I can say many things but when you meet us your instincts will tell you. We are not sales people. We are trained qualified professionals doing it for a living , we are only good as our last effort. We have hired a quality control supervisor to prove how serious we are about results.

Question 8

Why should a customer hire you over another service provider?

Accepted Answer

We treat you as a team member not another number or contract. We go beyond the contract to make you happy , we know we are good at what we do and we guide you through the stresses of renovations and construction coming out with less stress and putting more money back in your pockets.

Question 9

What are the typical things that you need to know before you can provide a quote to a customer?

Accepted Answer

Job location, materials being required, timeframes, goals wanting to be meet, budget and any special circumstances we need to know about.

Question 10

How can a customer save money before you start the work? Please give 3 tips

Accepted Answer

Talk to us on your Jobsite we have always saved customers money usually in the thousands. Do your research you will see we know way more than is known to the public. Planning and being realistic helps create less stress and saving you time therefore money.

Question 11

Are there any special offers you would like to offer to Oneflare customers?

Accepted Answer

60% off all tiles we supply to you or will beat any genuine offer on same stock tiles offered by competitors by another 10%

Question 12

What makes your pricing competitive?

Accepted Answer

We can get the product s such as tiles, stone and bathroom accessories at wholesale prices passing on the discounts. Highly skilled trades people also waste little materials that usually customers pay for.

Question 13

How do you normally charge for your service?

Accepted Answer

Either daily rates or a square metre rate or fixed contract cost. We discuss this with the customer. Finance can be arranged depending on customer s ability to borrow.

Question 14

Is there a particular aspect of your trade or industry that you specialise in?

Accepted Answer

Bathroom and pool renovations. Check out some of the work we have done. From high end to tight budgets we treat each job carefully and do it to high quality.

Question 15

What experience, skills, qualifications or training do you have to make you the right person for the job?

Accepted Answer

We are all licensed, we work with builders and architectural designers, we are the people that get called in to do the executive jobs yet help struggling families make their dream become a reality. We do charity work 2 full weeks a year. We have to keep up-to-date by doing regular industry courses.

Five Dock Tiles

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