Question 1

Are you an insured business and do you guarantee your work?

Accepted Answer

Yes, we know how important it is to know that your tradespeople are insured and skilled at what they do. We are fully insured with public liability, so you are covered.

Question 2

How did you decide to get into your line of work?

Accepted Answer

I always enjoyed creating as a boy and when I was at school I got into the graphics side of things. I loved working outside and saw signwriting as a perfect way to combine all the things I enjoyed in a career. 35 years on and I haven't looked back. Still find the work engaging and rewarding.

Question 3

Do you have a favourite customer story you would like to share?

Accepted Answer

Our long term relationship with the Salvos stores has always been something we value. Working with a great company and group of people, a corporation that invests so greatly in the community. That kind of foundation reflects our values also. It's a privilege to work with many customers like this.

Question 4

What do you like most about your job?

Accepted Answer

I like the customer satisfaction element of my work, seeing something come together from concept to actuality. It's an opportunity to use my craft, be creative in each job - which are all unique and highly individualised, which I enjoy.

Question 5

What questions should a customer ask to hire the right service professional?

Accepted Answer

How long have you been a signwriter? (experienced signwriters are more likely to give you a smooth/drama free signage experience) Can you show me what kind of work you have done previously? (check website for validity) What length of time should this sign last us?

Question 6

What questions do customers commonly ask and how would you answer them?

Accepted Answer

We don't assume that you know all about what we do. Clients have often commented that we've helped them work out what they need and how to do it in a cost effective manner We try to work with the client to show them what options they have to communicate what they want to say, through their signage.

Question 7

What makes you the most reliable and trustworthy person for the job?

Accepted Answer

Integrity and customer satisfaction are two things that we are unwilling to compromise on. Our repeat customer base and long term professional relationships with clients speaks volumes to the truth of this.

Question 8

Why should a customer hire you over another service provider?

Accepted Answer

We have decades of experience and a long history of satisfied, repeat clients.  Our focus is customer satisfaction, quality signage at a reasonable price. We use quality products in order to allow your signage to last - which helps your bottom line. We have a broad ability base and skilled staff.

Question 9

What are the typical things that you need to know before you can provide a quote to a customer?

Accepted Answer

What type of signage is needed - or what kind of message do you want to convey? Do you have a logo? Measurements How long do you need it to last Location Any special requirements

Question 10

How can a customer save money before you start the work? Please give 3 tips

Accepted Answer

1. Being clear about how long you want something to last, can help bring costs down.  2. Not all signwriters use the same quality of materials, check to ensure that you are getting the quality and the price that you are after. 3. Ask us how you can save, as every job is unique!

Question 11

Are there any special offers you would like to offer to Oneflare customers?

Accepted Answer

To celebrate End of Financial Year, any new Oneflare customer, for the months of May and June, we will pay the GST of any order you place with us - 10% off your order amount - 10% more in your pocket.

Question 12

What makes your pricing competitive?

Accepted Answer

We regularly review our suppliers based upon cost and quality - and we are willing to work to the client's budget.

Question 13

How do you normally charge for your service?

Accepted Answer

We accept payment via traditional means including Bank Deposit or Credit Card and Paypal.  (Credit Card fees to apply of 1.75%)

Question 14

Is there a particular aspect of your trade or industry that you specialise in?

Accepted Answer

* A-boards * Banners * Digital Printing * Window and Office Signage * Frosted window Etch * Body corporate signage * Safety Signage * Shop/Factory Signage * Vinyl graphics * Vehicle signage * Promotional display * Traditional Hand Signwriting

Question 15

What experience, skills, qualifications or training do you have to make you the right person for the job?

Accepted Answer

We have a very broad experience base, from vehicles, buses, schools, shops, factories, latex printing needs, brushwork, safety signage. We have worked with all manner of companies from large corporations to small businesses. No job too big or small. Our staff have their trade certification and continue to keep their finger on the pulse of signage trends. Staff hold their red cards, working with children checks and elevated platform cards.

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