Question 1

Are you an insured business and do you guarantee your work?

Accepted Answer

First Call Home Services holds appropriate public liability insurance, backed by AAMI, our business insurer.  For bond cleaning, we are happy to correct any issues identified by your real estate agent where they are associated with our bond cleaning service.

Question 2

How did you decide to get into your line of work?

Accepted Answer

We really like cleaning and doing a great job for our local community. First Call directly employs its cleaning team and likes to give back to valuable community causes wherever possible.

Question 3

What do you like most about your job?

Accepted Answer

Our team love meeting new people, and helping our customers to get back that valuable time. We love hearing when our customers are able to use their free time to spend it with their family.

Question 4

What questions should a customer ask to hire the right service professional?

Accepted Answer

Do you offer full insurance, do you employ your cleaners (as opposed to use subcontractors), are your cleaning team police checked and do you have terms of business?  First Call recommends that customers only use reputable providers - those that hold full insurance, employ their cleaning staff directly and guarantee a screened and criminal history checked team.

Question 5

What questions do customers commonly ask and how would you answer them?

Accepted Answer

How do we get the shower screens so clean?  The answer - a great cleaning team, and hard work! We pride ourselves on being able to make you smile when you walk into the door of your freshly cleaned home.

Question 6

What makes you the most reliable and trustworthy person for the job?

Accepted Answer

We are a local, genuine company that prides itself on its great track record and happy customers! Check out our website and Facebook page for our testimonials to heat what our customers are saying.

Question 7

Why should a customer hire you over another service provider?

Accepted Answer

First Call Home Services holds appropriate insurance and a fully screened & police checked team. As a company, we can provide reliable service, backed by great local people.

Question 8

What are the typical things that you need to know before you can provide a quote to a customer?

Accepted Answer

Getting a First Call quote is easy! We only require some basic information about your home. This information includes number of bedrooms & bathrooms, along with the types of flooring (tiles, carpet, etc.). Our services for regular cleaning are generally hourly rate based, so you will also know what our costs are.

Question 9

How can a customer save money before you start the work? Please give 3 tips

Accepted Answer

We are happy to do it all for you, however we understand that people like to be thrifty. To lower your cost, ensure that your floors are free from obstacles, such as clothes, which makes vacuum and mopping just that little bit easier.

Question 10

Are there any special offers you would like to offer to Oneflare customers?

Accepted Answer

We offer all of first time customers with a special 10% discount on their first service.

Question 11

What makes your pricing competitive?

Accepted Answer

We charge our customers only for what they require. We do not charge more than the services your home needs.

Question 12

How do you normally charge for your service?

Accepted Answer

For regular and ongoing customers, we provide an invoice upon completion of all work and provide with time to pay. We offer various payment methods, including credit card.  For bond cleaning, payment is by credit card upon completion of the service.

Question 13

Is there a particular aspect of your trade or industry that you specialise in?

Accepted Answer

Regular cleaning, bond and end of lease cleaning, spring cleaning, along with quality yard and lawn maintenance.

Question 14

What experience, skills, qualifications or training do you have to make you the right person for the job?

Accepted Answer

We bring an experienced team in regular home cleaning, bond and end of lease cleaning, ensuring that you are pleased with the quality of our work. We genuinely want you to take back your weekends.

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