Question 1

Are you an insured business and do you guarantee your work?

Accepted Answer

Yes, we have full insurance for public liability and equipment. Also we have backup photographers in a worst case scenario. Yes, our work is guaranteed!

Question 2

How did you decide to get into your line of work?

Accepted Answer

My grandfather was a very famous photographer, my mum, my dad and my uncle were or are photographers. Journalism attracted me first but in modern days its became compromised, manipulated, money driven profession. Photography is honest and special and its in my blood.I love it!!!

Question 3

Do you have a favourite customer story you would like to share?

Accepted Answer

I have dozens of stories but what I love the most is when we follow our clients over the years at the major milestones in their life- Shoot their engagement photos, than the wedding..a few years later the maternity shoot comes followed by newborn photos and family photos later...I feel privileged!

Question 4

What do you like most about your job?

Accepted Answer

Working with people, being outside and the challenges each and ever job presents. I am not a still life photographer-I need action and people to interact with.

Question 5

What questions should a customer ask to hire the right service professional?

Accepted Answer

I dont think there is a "right question" at all. Do not assume anything-if you dont know and you want to know-ASK

Question 6

What questions do customers commonly ask and how would you answer them?

Accepted Answer

It can be any question really and how we answer it...well its simple- honestly. There is not much good in over promising and under delivering. We actually pride ourselves in how great relationships we develop with our clients based on honesty and openness.

Question 7

What makes you the most reliable and trustworthy person for the job?

Accepted Answer

First and foremost- we are a professional company which means our photography pays our mortgage, our childrens education, our food, our holidays etc...We are not what we call "weekend warriors" "people with cameras" 20 years behind us proves the fact that we are good, reliable and trustworthy

Question 8

Why should a customer hire you over another service provider?

Accepted Answer

With over 20 years in the photographic industry in Perth, WA, interstate and internationally we have all angles covered. We are a family run professional photography company which means we are full time photographers and winners of many awards over the years. #1 in Quality Photos & Customer Service

Question 9

What are the typical things that you need to know before you can provide a quote to a customer?

Accepted Answer

The more information the customer provides the more accurate the pricing is and in turn the better the finished job is that will definitely meet the customers expectations.

Question 10

How can a customer save money before you start the work? Please give 3 tips

Accepted Answer

First and most important-BOOK THE RIGHT PERSON..By nature customers want to save so hunt down the cheapest option which in turn ens up more often than not having to re-do the job or the customer wasted money on a job that they are not happy with. Do research and not just on Facebook

Question 11

Are there any special offers you would like to offer to Oneflare customers?

Accepted Answer

We would like to offer 10% off any of our brochure prices for weddings which is of course subject to availability at the time of booking ....as we do get booked out quite in advance.

Question 12

What makes your pricing competitive?

Accepted Answer

Market dictates the price but to be hones price is not everything as we believe in the good old saying- you get what you pay for :)

Question 13

How do you normally charge for your service?

Accepted Answer

Every job is different so we usually quote for each job. We do have general prices to go by but short notice, off season jobs attract discounts and also package deals are priced favourably too.

Question 14

Is there a particular aspect of your trade or industry that you specialise in?

Accepted Answer

We shoot between 40 to 80 weddings a year at the moment. Couple, family and kids photos is part of our business alongside real-estate and event photography when we have time for it.

Question 15

What experience, skills, qualifications or training do you have to make you the right person for the job?

Accepted Answer

20 Years in the photographic industry. Over 500 weddings and thousands of jobs under our belt gives us huge advantage. Diploma of Photography and Journalism is a paper I have..but it really is the experience that counts i believe.

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