Question 1

Are you an insured business and do you guarantee your work?

Accepted Answer

All work is insured and all our staff have completed there trade qualifications,  something some other firms in Geelong CANT say

Question 2

How did you decide to get into your line of work?

Accepted Answer

Working with glass interested me and i was fortunate to get an apprenticeship, which has taken me to many houses and companys over 30+ years installing glass

Question 3

Do you have a favourite customer story you would like to share?

Accepted Answer

i once had to fix a window at Mel Gibsons house, the same house that was used in the Mad Max film, beside that we have been fortunate to meet so many interesting people from all over the world who have settled in the Geelong Area

Question 4

What do you like most about your job?

Accepted Answer

We pride our selfs on quality and understanding peoples requirements  and that gives us personal satisfaction

Question 5

What questions should a customer ask to hire the right service professional?

Accepted Answer

I believe once your spoken with us on the phone you will feel comfortable in the questions that your asked that you will imeadiately understand that your dealing with someone that understands your requirement

Question 6

What questions do customers commonly ask and how would you answer them?

Accepted Answer

Q   Most people ask do we handle insurance work A    The answer is yes, all you need is to have your policy handy so we can take the details to submit a claim

Question 7

What makes you the most reliable and trustworthy person for the job?

Accepted Answer

We have been the 1st chosen contractor for 20 + years for the emergency work for Victoria police in the Geelong region all staff have passed the working with children checks also

Question 8

Why should a customer hire you over another service provider?

Accepted Answer

When Quality Counts, Call The Best in the Bussiness   has been our motto for many years, you dont get a discount when you hire someone less experienced, so just call the best

Question 9

What are the typical things that you need to know before you can provide a quote to a customer?

Accepted Answer

Size of the glass, Position of the window & type of glass  is it clear, tinted,or frosted  position of the window on the property eg( around the back ) all these can assist with a informative Quote

Question 10

How can a customer save money before you start the work? Please give 3 tips

Accepted Answer

pre measure the window so we can work out the cost of glass, find out the position to the floor and doorways  to the window, and the texture of the glass  eg ( tinted, frosted clear)

Question 11

Are there any special offers you would like to offer to Oneflare customers?

Accepted Answer

If you mention Oneflare we will give you a 15% discount on any quoted price, mention you saw this one oneflare, is the only requirement

Question 12

What makes your pricing competitive?

Accepted Answer

We started out to give quality work, and because we are trained well this comes at a speedy pace so that saves the customer time on a job, and by supplying as much detail, eliminates a return visit adding costs

Question 13

How do you normally charge for your service?

Accepted Answer

we charge for materials  and glass and an hourly rate, depending on the job, its worked out prior to comencement, so everyone knows the finished price

Question 14

Is there a particular aspect of your trade or industry that you specialise in?

Accepted Answer

North Geelong Glass specialise in all glass replacements and the supply and instalation or mirrors and splash backs in houses, really anywhere there us a need for glass  even table tops

Question 15

What experience, skills, qualifications or training do you have to make you the right person for the job?

Accepted Answer

We have all passed our training, and become tradesmen in our feild as glazing is now varied there is continual training with new methods to instal glass

North Geelong Glass Pty Ltd

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