Question 1

Are you an insured business and do you guarantee your work?

Accepted Answer

Yes - our premium clients receive an Audit Guarantee. Comfort knowing that we will handle any queries and resolve any issues on their behalf. You can have confidence in our team and achieving the best possible outcomes.

Question 2

How did you decide to get into your line of work?

Accepted Answer

driven by the desire to make a difference we recognised that being in just one field was not enough. It was important to be able to assist and guide our clients in all aspects of finance and money.

Question 3

Do you have a favourite customer story you would like to share?

Accepted Answer

We commonly have clients come to us with multiple years of outstanding tax returns. Often they are looking at receiving penalties and fines. In many instances after getting a hold of the situation and get the returns up to date we have successfully severely reduced and even eliminated penalties and fines applicable.  Time and time again we achieve outstanding results in assisting our clients to achieve the maximum benefits. Time and time again we are up to half the price of what other accountants are charging. We adopt a fair pricing policy - no exceptions.

Question 4

What do you like most about your job?

Accepted Answer

We love meeting a wide range of people and being able to build trust and confidence to assist them to solve your problems and create a brighter future. We take pride in educating our clients and building long-term relationships.

Question 5

What questions should a customer ask to hire the right service professional?

Accepted Answer

As a customer you should always ask about the business values and outcomes provided to existing and past clients relative to your circumstances. You need to choose to work with a professional who has your best interests at heart. Ask if you can call me on my mobile phone!

Question 6

What questions do customers commonly ask and how would you answer them?

Accepted Answer

How do you do the work you do for as little as you charge?  Answer: We are invested in your future, in building trust and confidence. We are committed to long-term relationships. When we achieve this with you, you will naturally want to refer your family, friends and colleagues to us. That assists is to grow and maintain economies of scale.  end result is .... by focusing our attention on you and NOT the $$$ we create a WIN-WIN outcome.

Question 7

What makes you the most reliable and trustworthy person for the job?

Accepted Answer

at "My Accounting and Tax Returns"  Our clients ALWAYS come first. We are committed to your success and work accordingly to maximise your benefits and minimise your costs. This is the reason why we have and continue to grow each year.

Question 8

Why should a customer hire you over another service provider?

Accepted Answer

at My Accounting and Tax Returns, you can expect personalised attention, professional service and a pro-active approach to maximise your benefits and keep you on the path to achieve your financial goals and dreams. Our clients come first and you can expect the most competitive pricing every time.

Question 9

What are the typical things that you need to know before you can provide a quote to a customer?

Accepted Answer

To enable us to assist you with the best and most accurate quote, we need to know a few details such as: + Are you employed or an ABN holder / Sole Trader? + What is the estimated value of the deductible expenses you expect to claim for? (indication) + What types of Assets and Investments do you own? + Do you have tax effective structures in place? + What amount of preparation of receipts / expense spreadsheets have you prepared? + Some details of previous year can also help us understand your position and needs. + Do you require any specific advise?

Question 10

How can a customer save money before you start the work? Please give 3 tips

Accepted Answer

In order to SAVE money on your tax returns, here's a few tips:  + Keep good records - safely store your receipts and expenses preferably in a cloud based software + Keep a tally of your expense categories (we will help you set this up) in a spreadsheet or again, preferably in a cloud based software. + A Good Pro-active Accountant will educate you on how to maximise your benefits - listen carefully and implement all of their suggestions.

Question 11

Are there any special offers you would like to offer to Oneflare customers?

Accepted Answer

Receive a FREE Finance, Superannuation & Insurance Review when you choose My Accounting and Tax Returns as your preferred Accounting firm. You know you are in GOOD hands when we are more interested in your goals and dreams than you are!

Question 12

What makes your pricing competitive?

Accepted Answer

personal tax return from $79 + hourly rates from $50 per hour saves you up to half the price of what others are charging. Our customers come for the competitive pricing and stay for the value.

Question 13

How do you normally charge for your service?

Accepted Answer

choose from either the best of: + fixed price + hourly rate for personalised service we make sure you pay less and get the most value

Question 14

Is there a particular aspect of your trade or industry that you specialise in?

Accepted Answer

We specialise in Wealth Management. We have a professional interest in your success. In order to assist you to achieve your goals and dreams, we first need to understand them. We'll take the time to listen to you and we'll ask you questions to enable us to build trust and confidence. Experience the My Accounting and Tax Returns Difference!

Question 15

What experience, skills, qualifications or training do you have to make you the right person for the job?

Accepted Answer

David Mills - Branch Principal, Wealth Manager  + Qualified Mortgage Broker.  + Certificate IV in Finance & Mortgage Broking, (National Finance Institute)  + In various management position since 2002 + Won OUTSTANDING business award in 2003 + FNSACC502 PREPARATION OF INCOME TAX RETURNS   David Hilton - Founder & Director of My Accounting and Tax Returns + Australian Diploma of Financial Planning, Financial Services + Australian Diploma of Mortgage Broking, Financial Services + Member of Institute of Public Accountants since 1974 + Fellow of Institute of Public Accountants since 1987 + Registered Tax Agent since 1981 + Grad Cert Migration Law (Griffith University) 2008 + Registered Migration Agent since 2008  + SAE Cert IV in Training and Assessment

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