Question 1

Are you an insured business and do you guarantee your work?

Accepted Answer

Absolutely, ensuring our customers' peace of mind is paramount to us. At Ezebox, we are fully insured to protect both our team and our clients throughout the moving process. Our insurance coverage includes comprehensive liability insurance, cargo insurance, and workers' compensation insurance.  Furthermore, we stand behind the quality of our work with a satisfaction guarantee. If you're not completely satisfied with any aspect of our services, we will work tirelessly to make it right. Our goal is to exceed your expectations and ensure your move is as smooth and stress-free as possible. With Ezebox, you can trust that your belongings are in safe hands, and your satisfaction is our priority.

Question 2

Will you require customers to share their COVID-19 vaccination status?

Accepted Answer

No.

Question 3

What questions should a customer ask to hire the right service professional?

Accepted Answer

Are you insured?: Confirm that the company is properly insured. This suggests you have chosen a reliable and accountable company, it also protects you in case of any accidents or damages during the move.  How do you determine pricing?: Ask about the company's pricing structure and how they calculate moving costs. Inquire about any additional fees or charges that may apply, such as for stairs, long carries, or bulky items.  What measures do you take to protect belongings?: Find out how the company ensures the safety and security of your belongings during the move. Ask about their packing techniques, equipment used, and any insurance coverage provided for damaged or lost items.  Do you offer any guarantees or warranties?: Ask if the company offers any guarantees or warranties for their services. Inquire about their policies for addressing issues or concerns that may arise during the move and how they handle customer complaints.

Question 4

Why should a customer hire you over another service provider?

Accepted Answer

"Effortless Relocation: Your Journey, Our Expertise"  At Ezebox we understand that moving can be a daunting task. That's why we're dedicated to making your relocation experience effortless. With our expert team of professionals, state-of-the-art equipment, and personalised service, we take care of every aspect of your move, from packing and loading to transportation and unpacking. Our commitment to excellence ensures a stress-free and seamless transition to your new home or office. Trust Ezebox to handle your journey with care and expertise, so you can focus on what matters most—starting your new chapter with peace of mind.

Question 5

What are the typical things that you need to know before you can provide a quote to a customer?

Accepted Answer

Move Date: Determine the desired date or timeframe for the move. This helps us schedule resources and coordinate logistics accordingly.  Origin and Destination Addresses: Provide the addresses of the current location (origin) and the new location (destination). The distance between these locations affects the cost of the move, especially for long-distance relocations.  Type of Property: Specify whether the move involves a residential home, apartment, condominium, office building, or other types of properties. Different types of properties may have unique challenges or requirements for the move.  Size of Property: Provide information about the size of the property, including the number of rooms or square meterage. This helps us estimate the amount of belongings to be moved and the size of the moving truck needed.  Inventory of Items: Create an inventory of all items to be moved, including furniture, appliances, boxes, and other belongings. Provide details about any bulky or oversized items that may require special handling.  Special Requirements: Inform us of any special requirements or challenges, such as moving fragile items, valuable artwork, pianos, or heavy equipment. This allows us to plan accordingly and allocate the necessary resources.  Packing Services: Decide whether you will pack your belongings yourself or if you require packing services. If you opt for packing services, provide details about the extent of packing needed.  Additional Services: Inquire about additional services offered, such as storage solutions, furniture disassembly/reassembly, appliance servicing, cleaning, connections or vehicle transportation.  Access and Parking: Describe any access or parking limitations at both the origin and destination locations. This includes factors like narrow hallways, stairs, elevators, or limited parking space for the moving truck.  Timing and Flexibility: Discuss any timing constraints or preferences for the move, including the desired start time, duration of the move, and any flexibility in scheduling.

Question 6

How can a customer save money before you start the work? Please give 3 tips

Accepted Answer

Declutter Before Packing: One of the most effective ways to save money when moving is to declutter your belongings before you start packing. Take the time to go through your possessions and set aside items you no longer need or use. Donate, sell, store or dispose of these items to lighten your load and reduce the volume of belongings you need to move. Not only does decluttering save money on packing supplies and transportation costs, but it also saves time and effort during the moving process.  Compare Quotes from Multiple Moving Companies: Don't settle for the first moving company you come across. Instead, take the time to research and compare quotes from multiple moving companies to find the best deal. Request estimates from at least three different companies and carefully review the breakdown of costs and services offered. Look for any hidden fees or charges and clarify any questions you may have before making a decision. By shopping around, you can potentially save hundreds or even thousands of dollars on your move.  Choose the Right Time to Move: The timing of your move can significantly impact the cost. Moving during peak seasons, such as summer months or weekends, often results in higher prices due to increased demand. Ezebox does not charge extra for weekends but many providers do, be aware. Consider scheduling your move during off-peak times, such as weekdays or during the winter months, when moving companies may offer discounted rates or promotions to attract customers. Additionally, try to avoid moving during holidays or other busy times when rates may be higher. By choosing the right time to move, you can take advantage of lower prices and save money on your relocation.

Question 7

How do you normally charge for your service?

Accepted Answer

$199 per hour for a 2 man team and truck. We have multiple truck options, suitable for a 1 bedroom apartment up to a 5+ bedroom home. If your access is bad, or you require a 'fast' move, adding additional labour, ($149 per hour per man) maybe recommended to complete your move in a timely and efficient manner. We have a fixed 1 hour call out fee, to compensate our team for time spent in traffic to and from your move, cleaning the truck and folding our protective blankets ready for the next EZEmove.

Eze Box Pty. Ltd.

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