Question 1

Are you an insured business and do you guarantee your work?

Accepted Answer

Yes we are and yes we do! We have public liability (5 million dollars) and we guarantee all of our work.we strive to be very honest and transparent about what we do.

Question 2

How did you decide to get into your line of work?

Accepted Answer

We simply love to clean. If a job is not perfect it is not good enough.we definately go to the extreme to clean hence the name extreme cleaning

Question 3

Do you have a favourite customer story you would like to share?

Accepted Answer

We have many favourite customers, from well known celebrities, to real estate companies, painting contractors, and home and business owners alike. We often are cleaning one property and are approached by neighbours etc.

Question 4

What do you like most about your job?

Accepted Answer

We are a team that love to clean. To arrive at a mouldy, dirty house and leave knowing that the job has been done properly and the client is left with a big smile and the cleanest property around.

Question 5

What questions should a customer ask to hire the right service professional?

Accepted Answer

Always ask for a registered business with an ABN and public liability cover. You are a potential employer so applicants should be straight forward regarding advice, fees, and a written quote helps both parties to agree on work to be performed.

Question 6

What questions do customers commonly ask and how would you answer them?

Accepted Answer

Customers often ask about mould removal.our strategy is to kill mould using our mould treatments before washing to make your project look newer for longer without using harsh chemicals

Question 7

What makes you the most reliable and trustworthy person for the job?

Accepted Answer

We have built a reputation as a company that strives to exceed expectations from our many happy clients and we are passionate about what we do.We always aim for a great job at an affordable price

Question 8

Why should a customer hire you over another service provider?

Accepted Answer

We get the job done quickly and properly using our cleaning systems we have developed through experience we can guarantee a happy customer and a job more than well done

Question 9

What are the typical things that you need to know before you can provide a quote to a customer?

Accepted Answer

We like to speak to the customers about their cleaning needs and we find face to face is the best approach, we are able to quote usually from pictures sent or a walk around area to be cleaned,quotes can be emailed,but communication is the key

Question 10

How can a customer save money before you start the work? Please give 3 tips

Accepted Answer

cash payment after completion of job on the day, a pension card holder, seniors card holder, or a veterans card holder etc

Question 11

Are there any special offers you would like to offer to Oneflare customers?

Accepted Answer

We will always give a 10% discount for cash on the day. We accept eftpos,direct deposit and cheques to approved clients,we also offer accounts upon application to ABN holders and yes we look after pensioners too

Question 12

What makes your pricing competitive?

Accepted Answer

We find we are more than competitive because we have the tools ready to get the job done better and faster than our competitors.we have a few awesome "tricks up our sleeve"to achieve a better result

Question 13

How do you normally charge for your service?

Accepted Answer

After a job has been completed we are usally paid by cash or eftpos. We do accept direct deposit to pre arranged clients. Cheques are also accepted to approved clients

Question 14

Is there a particular aspect of your trade or industry that you specialise in?

Accepted Answer

We specialise in cleanliness and customer satisfaction.We also specialise in mould treatments and hard to reach highset buildings and homes,as we can reach up to 9 metres high without use of ladders etc

Question 15

What experience, skills, qualifications or training do you have to make you the right person for the job?

Accepted Answer

15 years experience in pressure and chemical cleaning, fully Insured and registered business, all staff trained, uniformed, honest hard working team

Extreme Pressure Cleaning

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