Question 1

Are you an insured business and do you guarantee your work?

Accepted Answer

Yes fully insured and licensed and guarantee my work, always respond to recalls and a thorough service 12 months cockroaches.  10 months spiders

Question 2

How did you decide to get into your line of work?

Accepted Answer

A family friend at first

Question 3

What do you like most about your job?

Accepted Answer

Meeting new people, being out and about, solving peoples problem. making a living, providing a service for a competitive price that the customer is happy with

Question 4

What questions should a customer ask to hire the right service professional?

Accepted Answer

Ask exactly how they will perform the job and areas covered when doing the job, sometimes the mode of job can be a generalisation with some companies and the technicians have there own way of doing the same mode of the job differently. I have known people to be dissatisfied finding out the type of job they got from others, due to them not explaining having the same protocols in place for the type of service

Question 5

What questions do customers commonly ask and how would you answer them?

Accepted Answer

How do I stop/prevent termites from eating my home..  I normal say by either placing a Termite monitoring system or chemical barrier. Other preventative measures are restricting moisture around the house, ensuring no leaking taps/overflows. Will lessen the attractiveness of the house towards termites.

Question 6

What makes you the most reliable and trustworthy person for the job?

Accepted Answer

Honest/upfront advice and thorough results and job done to the best ability, always have repeat clients and expectation results, its the pride of my business

Question 7

Why should a customer hire you over another service provider?

Accepted Answer

Great advice and price, reliable and trustworthy, with thorough results and guarantee. We stand by our name and quality of work. Free advice and quoting available.

Question 8

What are the typical things that you need to know before you can provide a quote to a customer?

Accepted Answer

The type/s of pest wanting to be treated. The size and location of the dwelling. The type of pets you have living within the home. Best time and suitable date to complete the work

Question 9

How can a customer save money before you start the work? Please give 3 tips

Accepted Answer

The best way is to remove furniture from the skirting boards, where possible and items from the edges of garages and outbuildings. This will get more chemical to the needed areas and resulting in a more efficient job

Question 10

Are there any special offers you would like to offer to Oneflare customers?

Accepted Answer

When two general pests are treated, another free general pest at no extra cost - conditions apply (cockroaches, ants, spiders, rats, mice, wasps, bees, silverfish inclusive). Not included are Fleas, bird lice, termites, german cockroaches, and borers.

Question 11

What makes your pricing competitive?

Accepted Answer

Reliable, great pricing for the type of work/quality of work and thorough results

Question 12

How do you normally charge for your service?

Accepted Answer

Pricing depends on the size of the dwelling a standard 3-4 bedroom dwelling inside and out for cockroaches and spiders is $165 inc GST. Termite inspections $187 inc GSt. Thorough work guaranteed

Question 13

Is there a particular aspect of your trade or industry that you specialise in?

Accepted Answer

Certificate 4 in Pest Control management Fully licensed in Termite Baiting and Monitoring systems as well as accredited in pre construction products 15 years up to date experience  Certified in Homeguard, Trithor, Granitguard, Kordon, Jin Hong, Termseal and Termguard.  To name a few, as well as Termidor accredited.

Question 14

What experience, skills, qualifications or training do you have to make you the right person for the job?

Accepted Answer

I have over 15 years experience in both Residential and commercial work, working for large corporations and small businesses. I also have worked installing termite systems for pre-construction, I understand the mode of constructions and can target breaches and weaknesses in construction methods and areas where termites and insects may harbour. I have been exposed and used every termite protection product and always evolving with new technologies. We are very informative and honest person

Extermapest Pty Ltd

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