Question 1

Are you an insured business and do you guarantee your work?

Accepted Answer

Yes, we are an insured business and we guarantee our work. We will correct any problems or errors that we make u intentionally at no charge. Once corrected we will ask you acceptance of the work done an d have you sign off on it.

Question 2

What do you like most about your job?

Accepted Answer

Being able to assist a business owner to see how there business is progressing and being able to assist them in their business decisions. We can put you in touch with financial advisor.

Question 3

What questions should a customer ask to hire the right service professional?

Accepted Answer

Are you insured? Do you have a support back up team for when your on holidays or ill? Do you supply software and support for the software? Can you do our taxation as well as we don't want to seek an accountant as well?

Question 4

What questions do customers commonly ask and how would you answer them?

Accepted Answer

What services do you provide? We provide a fully supported and insured bookkeeping service from basic bookkeeping to financial reporting to taxation submission and BAS.

Question 5

What makes you the most reliable and trustworthy person for the job?

Accepted Answer

We are reliable and trustworthy people as we have held various jobs such as property manager, medical receptionist and other front office jobs which require honest and reliable people. Besides this we have had other jobs where we have had to look after expensive machinery and stock.  The business, Express Mobile Bookkeeping Bongaree is also a very reliable service because of its back up support.

Question 6

Why should a customer hire you over another service provider?

Accepted Answer

We are different to other services as we have a large team of professionals who can step in if Karen or Paul are unavailable.

Question 7

What are the typical things that you need to know before you can provide a quote to a customer?

Accepted Answer

1. Type of business. 2. Software or paper books. 3. Which software are they using. 4. If micro business (1 person & <100k) or Micro 1-5 (1 - 5 person, 100 to 500k) etc 5. Services they require.

Question 8

How can a customer save money before you start the work? Please give 3 tips

Accepted Answer

Businesses save money by hiring Express Mobile Bookkeeping Bongaree as their bookkeeper, because we do the initial bookkeeping which saves on accountants fees. Also, if the owner of business is doing the bookwork it will free up their time to put more effort into building their business. By having a bookkeeper, business owners won't miss lodging their paperwork which results in overdue fees.

Question 9

Are there any special offers you would like to offer to Oneflare customers?

Accepted Answer

All one flare customers can receive  a discount of 20% for the first six months if they sign up for a year for the Basic Bookkeeping or the Complete Package. This offer is available for January & February of 2015.

Question 10

What makes your pricing competitive?

Accepted Answer

We pride ourselves on keeping prices to an affordable pricing for the different types of businesses within the packages we offer.  By offering packages, businesses can budget their bookkeeping fees into their financial forecasts.

Question 11

How do you normally charge for your service?

Accepted Answer

You can choose from three packages with a monthly fee charged:       The first package just gives you Basic Bookkeeping.       The second package is the Advanced Package including Reporting.        The third package is the Complete Package including Software & unlimited support & end of year                              Taxation. Or you can be charged by an hourly rate and a fixed fee for BAS or taxation.

Question 12

Is there a particular aspect of your trade or industry that you specialise in?

Accepted Answer

BAS & VAT Accounts Payable & Accounts Receivables Reconciliation  Inventory Business Reporting Use Xero and Quickbooks Online MYOB transfer to online Product Service & Training Our backup of Accountants allows for lodgement of personal & business tax.

Question 13

What experience, skills, qualifications or training do you have to make you the right person for the job?

Accepted Answer

Karen has a CNO69 Certificate and Business Management Certificate II and currently studying for her Certificate IV in Bookkeeping. Karen & Paul have a back up team of qualified bookkeepers and accountants. Business Achievers Award in 1994 when topped two canvases when did my Bookkeeping Certificate CNO69.

Karen Roberson

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