Question 1

Are you an insured business and do you guarantee your work?

Accepted Answer

Our cleaning business has full insurance, hence we guarantee our work to our customers. If there happens to be any damages, it is covered. If you are not happy with the cleaning, then we will re clean for free.

Question 2

How did you decide to get into your line of work?

Accepted Answer

We decided to open a cleaning business after find the job fun and satisfying for the customer. We decided to expand our operations to all types of cleaning, always looking for other opportunities.

Question 3

Do you have a favourite customer story you would like to share?

Accepted Answer

One of our customers who is a property manager called us for a end of lease clean. He had his house cleaned the day before by another company but he was unsatisfied with the job, so he left it all in our hands to get the job done. Once he saw the house, we was so satisfied that he said he will use our services for all their properties.

Question 4

What do you like most about your job?

Accepted Answer

Our favourite part about our job is the look on the face of our customers after seeing their home once we have finished with the bond clean. Its priceless and certainly makes us happy as well!

Question 5

What questions should a customer ask to hire the right service professional?

Accepted Answer

You should always ask about experience, and if the job will be re-done if the bond clean is not good enough. Most cleaning professionals will offer a free re-clean if the bond clean is not good enough.

Question 6

What questions do customers commonly ask and how would you answer them?

Accepted Answer

Most customers usually ask us if the job can be done in the time limit given with a guaranteed clean job, and we always respond "we can do it when you like and how you like".

Question 7

What makes you the most reliable and trustworthy person for the job?

Accepted Answer

What makes us reliable and trustworthy is the feedback that the customers have provided us. We can't prove to you ourself, we will let the feedback do the talking, and we are ready to show you :)

Question 8

Why should a customer hire you over another service provider?

Accepted Answer

Why should you hire us? Because we aim to impress our customers with our service. Nothing beats the look of relief on a customers face after they see their home in a top notch condition, giving them a very high chance to get their bond back!

Question 9

What are the typical things that you need to know before you can provide a quote to a customer?

Accepted Answer

We need to know more about your home. How many rooms and bathrooms. Also, we will need to know if you require carpet steam and for how many rooms, and how dirty or clean your house is. Once you provide all the info, including the area you are in, we will provide you with a quote based on your description.

Question 10

How can a customer save money before you start the work? Please give 3 tips

Accepted Answer

You can save money before we start the bond clean by: -Having clean windows, hence no window cleaning from the outside. -Having clean carpet, hence no carpet clean. -Clean walls with no mould, hence no extra work on mould.  Hence, cheaper rates!

Question 11

Are there any special offers you would like to offer to Oneflare customers?

Accepted Answer

We would like to offer our OneFlare customers a free re clean of their house if they are not satisfied with the first clean! No need to pay again, we will do it over again for free under your check list!

Question 12

What makes your pricing competitive?

Accepted Answer

Our pricing is not the cheapest, nor the dearest, we are honest about that. We do not aim for the lowest price to provide the worst type of cleaning! We charge for the service we offer, guaranteeing it is your moneys worth!

Question 13

How do you normally charge for your service?

Accepted Answer

Depending on the service you are after, we charge per job or hourly. This depends if it is commercial cleaning done on an hourly/weekly basis, or a bond clean done once off.

Question 14

Is there a particular aspect of your trade or industry that you specialise in?

Accepted Answer

We cover every type of cleaning you can think of! We don't dress to impress, we clean to impress. You name it, we clean it. But we pride ourself in bond cleaning and commercial cleaning.

Question 15

What experience, skills, qualifications or training do you have to make you the right person for the job?

Accepted Answer

Our company has been in the cleaning industry for years. Our cleaners are trained, equipped and screened before they can work with us. We place all our cleaners on a trial to see the cleanliness in their clean before they can clean with us!

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