Question 1

Are you an insured business and do you guarantee your work?

Accepted Answer

Yes I have public liability insurance. I guarantee my work and ensure the customer is happy with the job before I depart

Question 2

How did you decide to get into your line of work?

Accepted Answer

After being a vet nurse, Zoo keeper at Taronga Zoo and Tafe teacher, I decided dogs are my passion & why not start a business & do what I really love

Question 3

Do you have a favourite customer story you would like to share?

Accepted Answer

I recently booked in an American Staffy that the client mentioned 4 dog groomers had refused to do. It was only a bath and on arrival he was a gentle giant & a pleasure to bath.

Question 4

What do you like most about your job?

Accepted Answer

I enjoy meeting new people, but mostly meeting new dogs. I admire the way clients love their dogs & would do anything for them

Question 5

What questions should a customer ask to hire the right service professional?

Accepted Answer

Do you bath all size dogs? Do you clip all breeds of dogs? Do you clip pure bred standard clips?

Question 6

What questions do customers commonly ask and how would you answer them?

Accepted Answer

How often should a dog be bathed. Every 3-4 weeks. If dog has a skin condition about every 2 weeks

Question 7

What makes you the most reliable and trustworthy person for the job?

Accepted Answer

I will text you the day before to confirm booking. If I am 30mins early or late to the appointment time I will text customer.

Question 8

Why should a customer hire you over another service provider?

Accepted Answer

I take my hydro bath out of the trailer into your yard where your dog is more relaxed, less stressed.

Question 9

What are the typical things that you need to know before you can provide a quote to a customer?

Accepted Answer

1. Breed of dog 2. Weight of dog 3. Length of coat 4. Does it have knots 5. Has it been clipped before

Question 10

How can a customer save money before you start the work? Please give 3 tips

Accepted Answer

1. Ensure that your dog has no knots 2. Brush out your dog before I arrive 3. Further discount offered if refer me to another client

Question 11

Are there any special offers you would like to offer to Oneflare customers?

Accepted Answer

At express Dog Washing & Grooming Lakes District I would like to offer free nail clip on the first visit

Question 12

What makes your pricing competitive?

Accepted Answer

At Express Dog Washing & Grooming our prices are extremely competitive. We come to you to save you putting your dog into your car, leaving it for the day at the groomers, them driving back later in the day to collect.

Question 13

How do you normally charge for your service?

Accepted Answer

Bathing & Grooming quotes are based on size of the dog & length of coat. When clipping is done it is also based on size.

Question 14

Is there a particular aspect of your trade or industry that you specialise in?

Accepted Answer

I enjoy dog grooming and the interaction with the dog who always comes first. I understand dog behaviour so know how your dog is feeling. Your dog comes first.

Question 15

What experience, skills, qualifications or training do you have to make you the right person for the job?

Accepted Answer

I am a Qualified Veterinary Nurse & Dog Groomer 32 years experience Tafe Teacher for Animal Studies I am a Qualified Zoo Keeper Dog lover with my own 5 dogs

Express Dog Washing & Grooming Lakes District

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