Question 1

Are you an insured business and do you guarantee your work?

Accepted Answer

Yes we have full public liability insurance. All workers have a police clearance. And we offer a guarantee to the industry standard

Question 2

How did you decide to get into your line of work?

Accepted Answer

I have grown up in the trade. Starting out working with family in the school holidays when i was younger. then continuing my trade after leaving school. Learning from some of the best in the trade. Till now working for myself and carrying on the things i have learnt over my 20 years in the trade

Question 3

What do you like most about your job?

Accepted Answer

I have been doing my trade for 20 years. I enjoy what i do and take great pride in the finish of my work. I believe most work comes from referrals and word of mouth. So doing my work to a high standard is high on my list and to offer the client the best product for a competitive price

Question 4

What questions should a customer ask to hire the right service professional?

Accepted Answer

Should always ask for a written quote, time frame for works to be carried out,do they offer a guarantee for the works carried out. Do they have insurance also do they have police clearance

Question 5

What questions do customers commonly ask and how would you answer them?

Accepted Answer

A lot of people ask how long the job will take. We look at each job as separate project and then give a time frame. We can give you a guide on expected time frame but till the job is looked at we don't really know. So we always try to look at the project first

Question 6

What makes you the most reliable and trustworthy person for the job?

Accepted Answer

All our workers have full police clearance and are very friendly. We also have full public liability insurance for your peace of mind

Question 7

Why should a customer hire you over another service provider?

Accepted Answer

We at Esteem Ceilings offer a great service we will offer you advice on your project and help guide you through. We are clean and very professional at what we do

Question 8

What are the typical things that you need to know before you can provide a quote to a customer?

Accepted Answer

To make thing easier if you could say what was involved in the job. The size of the job and what area of your home, office where work is to be carried out. Plus the time frame you would like the job carried out

Question 9

How can a customer save money before you start the work? Please give 3 tips

Accepted Answer

As we are in the ceiling trade a few things can make your job run a lot easy and save you money. 1# If we are to do a full ceiling repair you would save money if the room was cleaned out as much as possible so we wouldn't have to do it if that was possible.. 2# Try to give measurement

Question 10

What makes your pricing competitive?

Accepted Answer

We offer a great service at a competitive rates. I will say we are not the cheapest around but the service we offer is outstanding. We treat every job to the highest of standards we leave your project clean and ready for the next step in your project.

Question 11

How do you normally charge for your service?

Accepted Answer

We can offer a hourly rate for most jobs. But on some projects we offer a sqm rate. We can supply all martials or just a labour rate

Question 12

Is there a particular aspect of your trade or industry that you specialise in?

Accepted Answer

We do new homes, renovation, office fitouts, and commercial works. We have great knowledge in the trade and we do all aspects of the trade

Question 13

What experience, skills, qualifications or training do you have to make you the right person for the job?

Accepted Answer

I have been in the ceiling trade for 20 years. I enjoy my job and always put 100% into my work. I have a great knowledge in the trade and this comes out in the end product

Esteem Ceilings

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