Question 1

Are you an insured business and do you guarantee your work?

Accepted Answer

I guarantee to provide high premium artworks and fast turnaround with friendly customer services to all my clients. Final artwork will be provided as a digital high res format file as required, such as print-ready pdf, jpeg, png or eps and etc.

Question 2

How did you decide to get into your line of work?

Accepted Answer

After working for various companies from big corporate (ASUS) to Architecture firms, Developers, Advertising Agencies, Printing Industry as Graphic Designer, I decided to provide top quality graphic design solutions and customer services directly to my clients. This reduced miscommunication issues and move project forwards more quickly and efficiently. If you are serious about how the visual solutions can impact your business, I am 100% in it and would work with you step by step as a trust graphic design partner :)

Question 3

Do you have a favourite customer story you would like to share?

Accepted Answer

I help a doctor to create his brand identity and it had grow from one men clinic to more than 25+ staffs and moved into large space clinic within a year since the launch of the new brand.

Question 4

What do you like most about your job?

Accepted Answer

I really enjoy helping each customer to grow their business from time to time by providing the completed top quality design projects. It keeps me happy every day I wake up to work:)

Question 5

What questions should a customer ask to hire the right service professional?

Accepted Answer

You should ask how many years experiences in the graphic design industry and provide artwork samples to meet your special graphic design projects. Remember, cheap quote from an unexperience graphic designer is an option for your budget, but may not be a solution to add value into your business.

Question 6

What questions do customers commonly ask and how would you answer them?

Accepted Answer

How much do you charge ? It really depends on the scope of individual company's requirements. Bigger project scopes normally involved more time to provide the solutions and outcomes. We offer special fixed rate package budget options to medium/large companies. Simply contact me to discuss the options.

Question 7

What makes you the most reliable and trustworthy person for the job?

Accepted Answer

I provide the honesty time table and work schedules to keep my client informed. Efficient feedback to my client via emails or sms. Most of all, I follow up the projects and make sure my clients have what they needs in time to grow their business:)

Question 8

Why should a customer hire you over another service provider?

Accepted Answer

I listen to my client's problems/needs and offer the right solutions. Highly experienced and achievement orientated professional Graphic/Multimedia designer, I offer great creativity and skilful contributions in Australia and Asia cultures spanning 25 years. I am a reliable professional graphic designer to provide efficient, top quality and friendly customer services to you. Nation Wide Design Services are provided.

Question 9

What are the typical things that you need to know before you can provide a quote to a customer?

Accepted Answer

1. Email me your simple brief description of the project requirements. 2. Email me the original design source files (.ai/psd/indd or pdf) if any 3. Email me your preferred budget for the job, I am flexible :) 4. Email me your printing requirements including, size, paper style, quantity, special effects such as Spot UV, Scodix and etc.

Question 10

How can a customer save money before you start the work? Please give 3 tips

Accepted Answer

You can save the cost by providing the exiting design source files: 1. Logo/Brochure/Flyer in vector (.ai), pdf or eps formats. 2. Clearly descriptions or lists of what you need (Example: printing quote required: size, paper gsm, special effect SpotUV or Scodix, quantity). 3. Provide all text, high res images or dropbox links and sent it directly to my email for exact quotation. OR simply call me to discuss :)

Question 11

Are there any special offers you would like to offer to Oneflare customers?

Accepted Answer

I offer resonable design fee + free print quotation + free delivery to oneflare customers. I offer the final project from concept to finished artwork in both digital and print formats when required.

Question 12

What makes your pricing competitive?

Accepted Answer

All my artworks are original and custom made to individual projects. I am flexible with the pricing depends on the scope of the project. You can also let me know if you have the fixed marketing budget to work with, I will try my best to offer you a reasonable price.

Question 13

How do you normally charge for your service?

Accepted Answer

I offer special packages within a budget or hourly rate. The Invoice will include company ABN, contact information and provided with EFT bank details for direct payment. Normally upfront payment is required to commence the project(s).

Question 14

Is there a particular aspect of your trade or industry that you specialise in?

Accepted Answer

Any industry or business from start-up to large corporate organization. I also specialize in creating brand awareness for the professional medical industry.

Question 15

What experience, skills, qualifications or training do you have to make you the right person for the job?

Accepted Answer

25 years+ working experience with various design agencies within the marketing and sales team. I hold qualification in "Advance Diploma of Graphic Design and Multimedia (Western Australian School of Art Design and Media), Bachelor of Arts in Multimedia Design (Curtin University of Technology), Graduate Diploma of Science-Information Technology (Edith Cowan University), Certificate IV in Assessment and Workplace Training." Advanced skills in Adobe Creative Cloud, Photoshop, Illustrator, InDesign, Apple keynote, Microsoft Powerpoint. Computer Graphics, digital illustrations, type setting in layouts on books/catalog/brochures.

Ericme - Multimedia + Graphic Design

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