Question 1

Are you an insured business and do you guarantee your work?

Accepted Answer

We are fully insured and yes we guarantee our work. The extent of our guarantee is where we make a mistake but not if you provide us with the wrong information.   We are members of CPA Australia and are governed by its strict rules.

Question 2

How did you decide to get into your line of work?

Accepted Answer

I was always good with numbers so being an accountant was the right fit for me.

Question 3

Do you have a favourite customer story you would like to share?

Accepted Answer

Our business is based on providing our customers a fast, efficient and resonably priced accounting and taxation service. We also train our clients to keep good records so that their accounting and taxation costs is manageable.

Question 4

What do you like most about your job?

Accepted Answer

We operate in a niceh market where our clients are happy to deal with us after business hours and on weekends. This reduces our overheads with also leads to a cheaper fee to our clients.

Question 5

What questions should a customer ask to hire the right service professional?

Accepted Answer

You should ask if they have the necessary qualifications and  experience dealing with your type of business. They should be a member of a Professional Accounting body and they should guarantee their work

Question 6

What questions do customers commonly ask and how would you answer them?

Accepted Answer

We are a young team of accountants who endevours to exceed expectations. We pride ourselfs for providing a quality work at an affordable price. We have low overheads and we can pass on big savings to our clients.

Question 7

What makes you the most reliable and trustworthy person for the job?

Accepted Answer

My current customers are happy and have been reffering me to more clients. Also we are fully insured and we take pride in oour work.

Question 8

Why should a customer hire you over another service provider?

Accepted Answer

We guarantee our work and if in the unfortunate event that we make a mistake,we will make the necessary amendments at no cost to you. That is how confident we are about our work.

Question 9

What are the typical things that you need to know before you can provide a quote to a customer?

Accepted Answer

The things we need to know are: 1. Is the previous years tax returns and BAS up to date 2. What type and the activities of your business e.g a cafe trading as a company 3. How many entities in the group e.g The group consists of a company. a trust and 2 individuals 4. The number of bank accounts involved and roughly the number of transactions.

Question 10

How can a customer save money before you start the work? Please give 3 tips

Accepted Answer

1. You can save by preparing a summary of your income and expenses (Individuals) 2. You should prepare a detailed list of transactions that you are not sure about and posting it to a suspense account (for those using MYOB) 3. If you provide bank statements to your accountant, please ask if you can code them for easy processing.

Question 11

Are there any special offers you would like to offer to Oneflare customers?

Accepted Answer

We offer a free initial consultation (max 1 hour). This is to get to know each other and see whether we have the right expertise to take you on as a client. It also gives us an opportunity to look at your records and give you a fixed quote if necessary.

Question 12

What makes your pricing competitive?

Accepted Answer

Pricing competitiveness is not the right way to choose an accountant. You pay for what you get.   What is the point of paying $ 500.00 for a job that the accountant has done nothing and the accounts are incorrect as compared to paying $ 1,000.00 for a proper job that you can rely on?  We had many clients who came to us after being burnt by using cheap accountants. It cost them more after being issued penalties and interest by the ATO.  At Elite we take care of our clients that means that you get a quality service. This means that we guarantee that based on the inforamtion you provide us, your accounts and tax returns will be prepared accurately. We guarantee it.

Question 13

How do you normally charge for your service?

Accepted Answer

Our rate is $ 110 per Hour (Inclusive of GST)  Quoting without knowing the state of the records is impossible. We can provide an estimate for a job that has resonably kept records. Our quote will be based on an estimate and a fixed quote can be provided once we have had a look at your records. We don't want to under quote and rush your work or provide you with a wrong set of accounts and tax returns. REMEMBER THAT YOU ARE RESPONSIBLE FOR WHAT GOES IN YOUR TAX RETURN NOT THE ACCOUNTANT.

Question 14

Is there a particular aspect of your trade or industry that you specialise in?

Accepted Answer

We can help businesses operation in various industries but our core clients are from the retail & trade industry. We do not accept clients who are in primary production such as farmers, breeders etc.

Question 15

What experience, skills, qualifications or training do you have to make you the right person for the job?

Accepted Answer

I have over 10 year of experience preparing tax returns for businesses tradins as companies, trusts, partnerships etc. I am a fully qualified CPA and I have a  masters degree in Accounting from RMIT university. Elite Tax Practitioners is a CPA practice and is governed by its strict rules.

Elite Tax Practitioners

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