Question 1

Are you an insured business and do you guarantee your work?

Accepted Answer

We offer half year guarantee on all work Edwards lock service is fully insured

Question 2

How did you decide to get into your line of work?

Accepted Answer

I started as a store man in a door hardware company and enjoyed the working with the products, I wanted to expand my knowledge about locks and study locksmithing in my own time, Till I was offer a four year apprenticeship with the RACWA and completed my trade

Question 3

What do you like most about your job?

Accepted Answer

Meeting people and helping them feel safe, I enjoy customer feed back on my work and how they enjoyed the service we give We feel good when your safe in your home

Question 4

What questions should a customer ask to hire the right service professional?

Accepted Answer

Are they police licence , Do they have insurance, Do you get guarantee with all products and service, Do you carry stock of most types of locks, Can you cut keys by code on site

Question 5

What questions do customers commonly ask and how would you answer them?

Accepted Answer

Do we offer a key cutting service only.? Only when we are on site for a repair/install /locksmith service Do we offer security survey service on site ? yes we do when on site for a repair/install /locksmith service

Question 6

What makes you the most reliable and trustworthy person for the job?

Accepted Answer

The Old English meaning of the word ‘Edwards’ is guardian, so it’s no surprise that Edwards Lock Service was born to protect! As a fully qualified locksmith, with 25 years’ experience in the industry, Edwards Lock Service established Perth locksmith service to better protect homes and businesses throughout the Perth metropolitan area.

Question 7

Why should a customer hire you over another service provider?

Accepted Answer

Edwards Lock Service is a well known locksmith company in Perth area. We have serviced Perth’s locksmith and security needs for a long time now. This is because we, as a Perth locksmith and security company, make sure that you get the best (and up to date service) you deserve.  We at Edwards Lock Service are a company dedicated in locksmithing and security. Whether it’s for residential, or commercial; Edwards Lock Service is here to help and we strive to be the best.

Question 8

What are the typical things that you need to know before you can provide a quote to a customer?

Accepted Answer

What is going on with the lock ( key not turning) type of lock and brand name of lock, Time you wish the job to take place, any damage to the door to work out if it a lock problem or door problem, number of locks you need rekeyed if keys are stolen

Question 9

How can a customer save money before you start the work? Please give 3 tips

Accepted Answer

Check all doors to see if one is open before you call for a lock out service, Check the correct key is used for the lock, Look for any force entry so you can call your insurance company first to save you a call out fee

Question 10

What makes your pricing competitive?

Accepted Answer

We are a fully mobile service keeping overheads low, We are setup with Efpos system and all invoices are printed from the vans keeping account cost low, We do everything to keep cost low so we can pass the savings to the customer

Question 11

How do you normally charge for your service?

Accepted Answer

We charge a standard call out fee plus one hour labour, We have set fees for lockout service  We offer discounts to pensions and Police /ADF personal If we go pass the hour we charge in half hour blocks

Question 12

Is there a particular aspect of your trade or industry that you specialise in?

Accepted Answer

We offer rekeying service if you just move into a new home or had your keys stolen. We offer upgrades to locking systems, Restricted keying systems, master keying systems

Question 13

What experience, skills, qualifications or training do you have to make you the right person for the job?

Accepted Answer

25 years in locksmith in Australia and 6 years experience in USA in most areas, We service most types of locks and safes , We officer restricted keying systems  We cut keys by code

Edwards 24 Hour Locksmith

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