Question 1

Are you an insured business and do you guarantee your work?

Accepted Answer

Ecotech Electrical guarantees our workmanship for 2 years from the date of installation. We are committed to providing a quality service at a competitve rate. Ecotech Electrical is covered by 20 mil public liabilty insurance

Question 2

Do you have a favourite customer story you would like to share?

Accepted Answer

We had a customer recently who purchased an existing 1970's home that was very dark internally. The customer had 2 small children and her elderly mother living with her and asked us to install some hallway lighting to allow safe access to the bathroom of a night time. Due to the construction of the concrete ceiling she had been quoted some astronomical numbers to install 3 lights.  We installed up lighting with low wattage lamps in the polished floor boards operated by a sensor at either end of the hallway. The customer was over the moon with the result as it offered soft lighting to and from the bathroom without having to fumble around in the dark

Question 3

What do you like most about your job?

Accepted Answer

I'd have to say seeing a job that's neat and well done turned on for the first time and watching the customers reaction when they see the end result. A lot of  customers can't picture what a job will look like until the final switch is turned on so it's great to fulfil their expectations and more.

Question 4

What questions should a customer ask to hire the right service professional?

Accepted Answer

Unfortunately there are rogues in all industries so the first thing to ask is are they licensed and insured. Don't be afraid to ask for references or to see similar work.

Question 5

What questions do customers commonly ask and how would you answer them?

Accepted Answer

Are Low Voltage down lights cheap to run? It's a common misconception the "low voltage" means low running costs. Your typical down light is 50 watts and in some lounge rooms we see upwards of 8 -10 fittings so if you do the sums 10x50 = 500 watts. A standard batten fix light is 60w. Fortunately these days we have LED technology and the same setup would only use 140 watts so the saving are plain to see.

Question 6

What makes you the most reliable and trustworthy person for the job?

Accepted Answer

We are always amazed when people call us and we arrange a time to attend to a quote that on arrival they say "I can't believe you turned up" or "we have called 3 electricians your the only one who turned up". Our company has been built on word of mouth and the only way to keep building is to do the right thing by customers by simply communicating and being on time.

Question 7

Why should a customer hire you over another service provider?

Accepted Answer

When you hire a trade you expect a few basic things: 1) Reliability and good communication, your tradie understands what you want and can suggest alternatives, 2) Punctuality - they actually turn up when they say they will. 3)Cleanliness- They are respectful of your home and clean up after themselves. Finally they are well priced. We pride ourselves in doing all these things and that's why our customers call us back and recommend us to others

Question 8

What are the typical things that you need to know before you can provide a quote to a customer?

Accepted Answer

Things like the construction of your home, is it brick or weatherboard, is it single or double story, is there access to the floor or roof space. These things can make a big difference to the time we need to complete your work so if your unsure we are always happy to attend your home to give you an accurate estimte

Question 9

How can a customer save money before you start the work? Please give 3 tips

Accepted Answer

1. Do your research and ask about the alternatives. 2. Be as clear as possible when describing what you want from your contractor. 3. If you have several jobs that need to be completed roll them up into 1 quote. This will save you money as a tradesman can potentially complete the works in one trip saving on travel costs.

Question 10

Are there any special offers you would like to offer to Oneflare customers?

Accepted Answer

We offer switchboard upgrades from $800+GST complete with inspection certificate of electrical safety all to Australian standards. We can complete a safety inspection of your home wiring from $150

Question 11

What makes your pricing competitive?

Accepted Answer

Our staff are well trained and have a wealth of experiance so our customers benefit as we dont waste their time and money on something they dont need. We are alway happy to suggest a more cost effective alternative.

Question 12

How do you normally charge for your service?

Accepted Answer

Our work can vary from a quoted job that is invoiced at completion to a call from one of our customers for an emergency repair which is charged at an hourly rate. we accept  cash, cheque and direct deposit.

Question 13

What experience, skills, qualifications or training do you have to make you the right person for the job?

Accepted Answer

We are part of the National Electrical & Communication Association, We are certified as Ecosmart electricians and also certified in energy efficient lighting through the lighting for living course.

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