Question 1

Are you an insured business and do you guarantee your work?

Accepted Answer

Yes we have Public liability with the Racv and we guarantee all our work to customer needs and The Australian Building Standards .

Question 2

How did you decide to get into your line of work?

Accepted Answer

Upon leaving school l wanted an apprenticeship . With a house full of young children it was easier to work for myself and now that they are older can put more energy into the business .

Question 3

Do you have a favourite customer story you would like to share?

Accepted Answer

A Chinese lady demanded that l do the job and that l eat lunch with her even though she didn't speak a word of English . l have a whole collection of stories i,ve amassed throughout the years and can share some when we meet .

Question 4

What do you like most about your job?

Accepted Answer

Making a difference to the customer and their expectations being reached . Making sure the customer is happy along the way and being paid .

Question 5

What questions should a customer ask to hire the right service professional?

Accepted Answer

Can he do the job ? : ie Qualifications , What will he do , When and how much will it cost and how long will it take .

Question 6

What questions do customers commonly ask and how would you answer them?

Accepted Answer

Would you be able to do this job , when can we get together , how do we do it , how much will it cost and would we be able to do this or that ?

Question 7

What makes you the most reliable and trustworthy person for the job?

Accepted Answer

My experience of 34 years , my reputation , my desire to get the job done and my want for customer satisfaction

Question 8

Why should a customer hire you over another service provider?

Accepted Answer

With 34 years experience we feel that we can offer a solution to all your building needs . For fast friendly service that really cares about customer satisfaction feel free to call on 0432 045 437 with regards Paul Deane .

Question 9

What are the typical things that you need to know before you can provide a quote to a customer?

Accepted Answer

What type of job you want , a meeting to workout the details the 2 of you want and an idea of how much you want to spend .

Question 10

How can a customer save money before you start the work? Please give 3 tips

Accepted Answer

Be realistic about your goals as in what you really want and a budget . Meet the contractor . Workout together the final result .

Question 11

Are there any special offers you would like to offer to Oneflare customers?

Accepted Answer

A guarantee of good work ethic to Australian Building Standards for a good price and customer satisfaction you both you and me.

Question 12

What makes your pricing competitive?

Accepted Answer

We are competitive by buying the best available materials at the best prices and providing the best customer service with many years of experience in both .

Question 13

How do you normally charge for your service?

Accepted Answer

Either an hourly rate to be agreed upon prior to commencement of job or written quotation with deposit and balance to be paid on completion

Question 14

Is there a particular aspect of your trade or industry that you specialise in?

Accepted Answer

Building and Construction . I'm a qualified Carpenter with extensive Plastering and interior design experience. l always aim for customer satisfaction and quality of work . l work mostly in home renovations , improvements and maintenance as well . Give me a call for any advice you need Paul Deane.

Question 15

What experience, skills, qualifications or training do you have to make you the right person for the job?

Accepted Answer

Qualified Carpenter and Plasterer with 34 years experience in all aspects of the Building Trade from Design to Customer Satisfaction .

Eastern Suburb Home Improvements

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