Question 1

Are you an insured business and do you guarantee your work?

Accepted Answer

Yes we are fully insured and we provide a safety certificate after each job as by law to insure the work is done to standards this is the best guarantee as this is a law binding document by the chief electrical office

Question 2

How did you decide to get into your line of work?

Accepted Answer

always liked working outside got a job as apprentice with a company loved the work and i then started on my own the rest is history 50 plus years later

Question 3

Do you have a favourite customer story you would like to share?

Accepted Answer

all are special to us as we treat all our customers like our personal friend and we help them in the best and most economical way we can

Question 4

What do you like most about your job?

Accepted Answer

the friends we have made over the years and the many more we will make and meeting customers and they referring friends etc to us

Question 5

What questions should a customer ask to hire the right service professional?

Accepted Answer

are you licensed insured  what experience you have do they have relevant licence to show when arriving do you provide safety certificate

Question 6

What questions do customers commonly ask and how would you answer them?

Accepted Answer

how much how long to you get here  issues with safety switches and what guarantee we give and how long in business

Question 7

What makes you the most reliable and trustworthy person for the job?

Accepted Answer

we have customer that keep using us for over 20 plus years and our reputation through out the industry is held to highest regard and 50 plus years servicing melbourne speaks for its self. our clientele over the years include judges lawyers government's domestic homes to name a few.

Question 8

Why should a customer hire you over another service provider?

Accepted Answer

our experience of over 50 years gives us the edge on most other companies . we supply a service that gives you the customer peace of mind knowing you have a well know business looking after you.

Question 9

What are the typical things that you need to know before you can provide a quote to a customer?

Accepted Answer

Again we cant quote over phone as the job may be larger or more complicated than first thought. with electrical issues it can be as simple as a faulty appliance to something more complicated all jobs are diffrent

Question 10

How can a customer save money before you start the work? Please give 3 tips

Accepted Answer

explain the issue as best as can make sure you have checked switch board before calling us out.  we will help as much as possible with a phone conversation before we decide that a call out of service person for you.

Question 11

Are there any special offers you would like to offer to Oneflare customers?

Accepted Answer

No we will discuss this with the client upon contact . Its hard to give special offers as to we don't discount just to get work our knowledge and service is what the customer wants in time of need.

Question 12

What makes your pricing competitive?

Accepted Answer

We are competitive in the sense that with our experience of 50 plus years and knowing what to look for in the most efficient way is actually priceless because we have trained in the speciality of fault reairs and service that no other company can or will match. 50 plus years speaks for it self

Question 13

How do you normally charge for your service?

Accepted Answer

We charge a call out fee and per hour as per industry standard and we will inform you on whats needed and a estimate if required when we arrive

Question 14

Is there a particular aspect of your trade or industry that you specialise in?

Accepted Answer

We specialize in domestic and commercial service work and our speciality is fault finding and quick service and repairs any time any day

Question 15

What experience, skills, qualifications or training do you have to make you the right person for the job?

Accepted Answer

we have all trade qualifications and we are trained in the most up to date systems and our exp and knowledge is renown within the industry. we have other companies asking us for advice and help with certain issues. we are a one stop electrical service. we also provide 24 hours 7 day service.

East Hawthorn Electrical Services

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