Question 1

Are you an insured business and do you guarantee your work?

Accepted Answer

C Jones Handyman Services has just upgraded the insurance policy to cover 20,000,000 in public liability, only because we have undertaken some commercial work. Yes we do Guarantee our work.

Question 2

How did you decide to get into your line of work?

Accepted Answer

After many years on building sites installing kitchens, I did not seem to make a difference. when I repaired someones tap from leaking or painted a home I received more recognition and enjoyed the customers feedback. I love working with tools'

Question 3

Do you have a favourite customer story you would like to share?

Accepted Answer

We have many story's but the one that sticks out the most, is the time we went to see about a leaking water pipe, as we where inspecting the leak the pipe exploded like a fountain. We all were drenched. We quickly located the mains shut off the valve and made our repairs. The look on the customers face, priceless.

Question 4

What do you like most about your job?

Accepted Answer

We love the fact that we are hands on,  meeting new people and the biggest complement is when we are finished and the customers big smile.

Question 5

What questions should a customer ask to hire the right service professional?

Accepted Answer

Question 1. Have you experience in this area e.g painting, in my many years of painting I have seen people who thought they could paint and painters who could paint. Big difference between the two Question 2. What makes you qualified to do the work, e.g trade qualification, license, experience.

Question 6

What questions do customers commonly ask and how would you answer them?

Accepted Answer

Our customers ask how do you like your coffee, my answer is long black no sugar. On a more serious note they ask when can you do the job and how long will it take. Customers always ask can we to do some extra work while we are there? Yes

Question 7

What makes you the most reliable and trustworthy person for the job?

Accepted Answer

We are not the only reliable and trustworthy business for the job but the family, friends and extended friends over the years keep coming back, so I believe we must be doing something right and we would love show you the same respect.

Question 8

Why should a customer hire you over another service provider?

Accepted Answer

Philotimo is a Greek noun comprising of the words philo (verb translated as “to like” or noun translating as “friend”) and timo (verb translating as “to honor”). In simple terms we like to honor what we say.

Question 9

What are the typical things that you need to know before you can provide a quote to a customer?

Accepted Answer

The 4 W, Who What Where When. Who is the customer, a residential or commercial client? What does the customer want, a painting service, a repair to a window or door, a lock replaced etc? Where is the the location of what is required, is parking a problem? When is the job require to start and finish?

Question 10

How can a customer save money before you start the work? Please give 3 tips

Accepted Answer

Time is money, our time and your money. Tip no. 1 Painting, buy moving most things out of the room could save an hour or more. Tip.no. 2 Kitchen repairs to sink, remove everything out will save more time. Tip no. 3 having your materials ready saves us from going to hardware store.

Question 11

Are there any special offers you would like to offer to Oneflare customers?

Accepted Answer

We would like to offer our oneflare friends a referral discount on our next visit of 20% off. What that means is if you refer a customer to us and we do there work we will apply the discount to you on the next visit. condition do apply.

Question 12

What makes your pricing competitive?

Accepted Answer

We like to keep our pencils and chisels sharp just like our quotations. Most times we save you the customer a lot of work by giving a recommendation or a different view that has not been thought of before, our customer are constantly surprised how much we save them. For example a customer wanted a deck replaced because the timbers looked old and faded. We washed and recoated the deck timbers and brought it back to life saving the customer many thousands .

Question 13

How do you normally charge for your service?

Accepted Answer

That's a great question as we can charge an hourly figure starting from $50 for small jobs up to $120 depending on the job at hand or a fixed rate depending if we supply materials.  You the customer would prefer to know the total cost a quotation so we don't overcharge.

Question 14

Is there a particular aspect of your trade or industry that you specialise in?

Accepted Answer

Kitchens are our specialty from design to manufacture and installation and all facets of repairs. We also have a good idea of design, what works and what doesn't. All the repairs and that goes towards a home or office as C Jones has renovated many times and not afraid of the difficult jobs.

Question 15

What experience, skills, qualifications or training do you have to make you the right person for the job?

Accepted Answer

C Jones started as a Cabinet Maker as an apprentice back in 1979 completed his studies to receive Certificate of Master Cabinet Maker. With more than 25 years in the building industry gained more experience than most. With pride and respect for you, your family and your home we can make a difference.

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