Question 1

How did you decide to get into your line of work?

Accepted Answer

I have had a green thumb ever since I was a little kid and used to garden with my gran. Both my parents are avid gardeners and have shared their love of the outdoors with me which has influenced my choice of career path.

Question 2

Do you have a favourite customer story you would like to share?

Accepted Answer

I used to complete garden work for Disability SA and one of my customers was an elderly, disabled lady who was depressed because she was unable to physically garden any more. Through my job and her garden, I was able to bring back a sense of joy and happiness to her life.

Question 3

What do you like most about your job?

Accepted Answer

I love a hard days work in the garden, then standing back at the end of the day and looking proudly at what I have accomplished. I enjoy applying my wealth of knowledge in a practical sense but also sharing it with my customers.

Question 4

What questions should a customer ask to hire the right service professional?

Accepted Answer

What professional skills and experience do you have in gardening and horticulture? Can you please explain this to me? (eg. what the work is, what the professional is going to do, how long it will take and how much will it cost?) A trusted professional will take the time to explain this properly.

Question 5

What questions do customers commonly ask and how would you answer them?

Accepted Answer

Customers always ask me if I can complete work at a cheaper price and my response is: "What do you think your time is worth at work? If your boss asked you to do your job at a cheaper price would you say yes to them?" I request a reasonable price per hour for quality work. Nothing more.

Question 6

What makes you the most reliable and trustworthy person for the job?

Accepted Answer

I take pride in my work, I am honest and hard working. I believe that if you treat a customer fairly and with respect, you can create return business for yourself with a healthy business reputation. I ask to be paid what my time and expertise are worth and do not seek to be greedy or untrustworthy.

Question 7

Why should a customer hire you over another service provider?

Accepted Answer

I am a qualified horticulturist, friendly, honest, hard working and reliable. I love working outdoors and giving the best advice for my customers. I request quality pricing to be paid what my time and expertise are worth.

Question 8

What are the typical things that you need to know before you can provide a quote to a customer?

Accepted Answer

I need to see the job to find out the particulars in order to provide an accurate quote. This also means that I can help to save you time and money by providing effective or alternative suggestions that may not have been considered if I had not seen the job in person.

Question 9

How can a customer save money before you start the work? Please give 3 tips

Accepted Answer

1. Provide accurate details of the job itself. 2. Consider any preparations needed eg. buying plants or garden care products. 3. Choose to clean up the green waste yourself after the job is complete.

Question 10

Are there any special offers you would like to offer to Oneflare customers?

Accepted Answer

The hourly rate has already been reduced significantly for Oneflare customers to promote to them the quality of my services and the value for money they will be getting.

Question 11

What makes your pricing competitive?

Accepted Answer

I take into account cost effective strategies to see if a job can be done safer, quicker or easier in order to save time and money. I take garden waste with me (depending on the amount) or make use of the green bins onsite. When considering plants, I advise customers on what is quality for money.

Question 12

How do you normally charge for your service?

Accepted Answer

$30 per hour. Cash only, to be paid at the completion of the job on the day. Prices may be negotiable depending on the job required.

Question 13

Is there a particular aspect of your trade or industry that you specialise in?

Accepted Answer

•	Planting, pruning, mulching & composting +removals •	Weed control (hand & spraying) •	Raised vegetable/herb garden installation + *verge-gardens* •	Lawn maintenance (mowing, edging, fertilizing) •	Undertake small-scale landscaping (not including garden design) •	Clean gutters

Question 14

What experience, skills, qualifications or training do you have to make you the right person for the job?

Accepted Answer

Qualifications: Certificate III in Horticulture, Certificate IV in Occupational Health and Safety, Work Zone Traffic Management, Chainsaw Operator Ticket, and First Aid.  Experience: 3 years of experience in government and non-government gardening roles (including volunteering and community work).

Dylan's Gardening Service

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