Question 1

Are you an insured business and do you guarantee your work?

Accepted Answer

We totally back up our work and have adequate conflict resolution practices in place. So far we haven't encountered any serious issues with our works.

Question 2

How did you decide to get into your line of work?

Accepted Answer

I have started this helping friends and families but the response I received and the word of mouth promotion from clients encouraged me to launch dsigns as a professional business. Most of the agencies loose the personal touch or quality customer service. We are trying to fill the gaps :-)

Question 3

Do you have a favourite customer story you would like to share?

Accepted Answer

We had a customer who was trying to make a personal album designed and printed for her friends birthday. It was very challenging job as it required converting all the incidents and narration into graphical format . most work involved drawing and image editing. Customer was based in Sydney and the album was supposed to be delivered to Melbourne. Customer advised us that she found someone to deliver the album to Melbourne and needs the work to be completed on that day otherwise they will miss the auspicious occasion. To complete the job , we worked whole night without sleeping ! All efforts were rewarded when we received the thank you call from the client and the birthday guy :-) Wow ...what a feeling!

Question 4

What do you like most about your job?

Accepted Answer

Every job is different and exciting. Our job involves lots of research, planning and creative output. This is what we love to do every time.

Question 5

What questions should a customer ask to hire the right service professional?

Accepted Answer

Customers should review their past works, look at the quality and match with their requirement.  Business should be flexible in terms of changes, pricing and support the customer all the way up to the completion.

Question 6

What questions do customers commonly ask and how would you answer them?

Accepted Answer

Customers love to hear our feedback on their projects and plans. Most concerns are how much it cost and when can it get done. We have readily available quotes for all jobs unless its a unique and require custom price estimation.

Question 7

What makes you the most reliable and trustworthy person for the job?

Accepted Answer

We love what we do and we care about our clients. We have been doing this successfully for many years now. Our reviews on Oneflare and other directories are a testimony to our services and impeccable work.

Question 8

Why should a customer hire you over another service provider?

Accepted Answer

Experience is our strength. With a refined, simple and straightforward process we offer high quality services with a healthy dose of professionalism. We work closely with our clients to offer unique and creative designs based on their needs and vision until they're fully satisfied!

Question 9

What are the typical things that you need to know before you can provide a quote to a customer?

Accepted Answer

For all clients we have a standard brief containing vital questions that provide us with all the necessary information, based on which we can estimate a quote.

Question 10

How can a customer save money before you start the work? Please give 3 tips

Accepted Answer

If you select the right provider you will save lot of money in the long run. Try to find providers who are ready to answer your calls or emails, flexible with payments and professional in their area of service. Our straightforward quotes take out the guess work to ensure you know exactly what you're paying for.

Question 11

Are there any special offers you would like to offer to Oneflare customers?

Accepted Answer

For all Web Design orders we're happy to offer "Free, premium quality business card printing (250 pcs)" or "Free Social Media Page setup". Just give us a call or shoot us an email to get started!

Question 12

What makes your pricing competitive?

Accepted Answer

We have one of the most competitive rates on the market! By significantly reducing our overhead expenses we've managed to cut down costs and hence are able to provide competitive rates to our customers.

Question 13

How do you normally charge for your service?

Accepted Answer

We offer both fixed as well as hourly based pricing methods to cater to all kinds of budgets. The more information we have the easier it is to estimate a quote for your needs. To get your flexible payment options, get in-touch today!

Question 14

Is there a particular aspect of your trade or industry that you specialise in?

Accepted Answer

We specialise in creating branding for startups, websites for small and medium sized businesses. We can also create custom programmed websites and mobile apps to cater specific needs. Our SEO team can guarantee top ranked position in Google search results.

Question 15

What experience, skills, qualifications or training do you have to make you the right person for the job?

Accepted Answer

We have a talented team of qualified designers with relevant industry certifications such as Adobe Illustrator, Adobe indesign, Adobe Photoshop , Dreamviewer, HTML/CSS, Wordpress, Joomla, PHP and mobile apps.  Our team also includes specialised marketing professionals with academic and industry experience, to ensure your business will get the best shot!

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