Question 1

Are you an insured business and do you guarantee your work?

Accepted Answer

Yes we have all relevant insurances in place and we also give a triple guarantee. 1- On all materials used. 2- on the workmanship of laying the floor . 3- workmanship and products of sanding and polishing process

Question 2

How did you decide to get into your line of work?

Accepted Answer

When I used to build houses I used to lay all the floors and got an immense satisfaction from it so I decided to do flooring full time once I stopped building and still get a great sense of satisfaction out of it

Question 3

Do you have a favourite customer story you would like to share?

Accepted Answer

I had a customer who couldn't make up her mind what type of flooring she wanted, so after many visits and discussions she finally decided on a black but pre finished floor . After we had finished her floor the expression on her face when she saw it was priceless made it all worth while

Question 4

What do you like most about your job?

Accepted Answer

We get a great sense of satisfaction and pride at looking at a finished floor knowing it's the best quality and price we can provide for our customers. We at  Toneseys Timber Floors pride our self on client satisfaction.

Question 5

What questions do customers commonly ask and how would you answer them?

Accepted Answer

The whole idea of doing a site inspection is to answer all queries that the costumer have concerns of. At that time we can give a explanation of how the work will be undertaken

Question 6

What makes you the most reliable and trustworthy person for the job?

Accepted Answer

The only way we at Toneseys Floors can survive is to carry out what promise to do for our clients, that is to turn up on time and preform the work to the best possible standard.

Question 7

Why should a customer hire you over another service provider?

Accepted Answer

Toneseys Timber Floors prides itself on being one of the leading flooring experts.We will go the extra mile to ensure that we meet our clients requirements and needs. Toneseys Timber  Floors will also guarantee the quality of our work.

Question 8

What are the typical things that you need to know before you can provide a quote to a customer?

Accepted Answer

At Toneseys Timber Floors we feel it is int the best interest for our clients and ourselves to go out to the job and do a site inspection so all parties understand each other requirements. By doing this we can give a accurate description of the scope of works that is needed to be done and quoted upon.

Question 9

How can a customer save money before you start the work? Please give 3 tips

Accepted Answer

1. By removing any old floor coverings (etc. carpets) 2. Remove any furniture out of the rooms where work is going to be carried out  3. By making sure that there is adequate site access available

Question 10

Are there any special offers you would like to offer to Oneflare customers?

Accepted Answer

If you are a Oneflare customer we will offer you a 10% discount on the installation labor

Question 11

What makes your pricing competitive?

Accepted Answer

Being a family owned and run business we have less overheads then the bigger companies whilst our buying price is still good, which means we are able to pass the savings on

Question 12

How do you normally charge for your service?

Accepted Answer

Every job is taken on its own merits, we always do a site inspection so we understand what each individual job entails this way we can give a accurate quote for each individual client.

Question 13

Is there a particular aspect of your trade or industry that you specialise in?

Accepted Answer

We specialize in all manner of pre-finished timber and laminate flooring systems, solid timber floors laid, sanding and polishing, cork tiles, and also we can install decks

Question 14

What experience, skills, qualifications or training do you have to make you the right person for the job?

Accepted Answer

We have over 35 years experience in the building industry in which time

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